DUTIES AND RESPONSIBILITIES

• Explaining, interpreting, and applying program policies, procedures, and regulations
• Serve as a liaison between the City of Pittsburg and interested or participating tenants
• Process new applications for eligibility per program requirements
• Complete initial, interim, and annual re-certification of participants eligibility
• Help conduct new participant orientation, explaining guidelines, rules, and regulations for special
• Prepare and explain contracts between participants, landlords, and other housing agencies

programs; data entry; customer service; and documenting housing complaints

• Help the Housing Manager with the ESG grant and HMIS data entry
• Help conduct new landlord orientation, landlord briefing/training, and landlord retention
• Make copies of all housing authority forms and keep all packets up to date with any changes or

new information

• Help with updating the Administrative Plan for the housing programs
• Scan all housing documents into Laserfiche
• Complete other duties as assigned

POSITION COMPETENCIES

• Knowledge of casework management principles and practices and ability to meticulously
• Knowledge of oral and written presentation skills

document paperwork

• General knowledge of the socioeconomic barriers faced by the elderly and people with low

incomes and/or disabilities; knowledge of needs assessment methodologies

• Ability to develop and maintain positive work relationships with community leaders, co-workers,
• Ability to solve problems, make decisions, and work independently
• Ability to analyze potential problem situations and respond appropriately

organizations, businesses, citizens and other City departments

• Must be able to read, understand, and summarize complex information
• General mathematical skills, including the ability to use formulas to derive income/rent ratio

EDUCATION

• Five or more years of general office experience; Federal and State grant administration
• High school graduate or GED equivalent. College degree preferred

experience preferred; or any combination of experience and training which provides the
knowledge and abilities necessary to perform the work.

• Valid Driver’s License

PHYSICAL DEMANDS
Must possess mobility to work in an office setting and use standard office equipment, including a
computer; operate a motor vehicle; vision to read printed materials and a computer screen; hearing and
speech to communicate in person, before groups, and over the telephone. This is primarily a sedentary
office classification although standing in work areas and walking between work areas may be
required. Finger dexterity is needed. May occasionally bend, stoop, kneel, reach push, and pull drawers
open and closed to retrieve and file information. Employee must possess the ability to lift, carry, push,
and pull materials and objects weighing up to 25 pounds.
WORKING CONDITIONS
Work is performed in an office environment with moderate noise levels, controlled temperature
conditions, and no direct exposure to hazardous physical substances.