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Housing Specialist Assistant Jobs
| Company | City of Virginia Beach |
| Address | , Virginia Beach, Va |
| Employment type | FULL_TIME |
| Salary | $33,804 - $52,397 a year |
| Expires | 2023-06-09 |
| Posted at | 1 year ago |
Job Duties:
The Housing Specialist Assistant (HSA) provides support to the Housing Specialists and work processes within their division. The HSA will interview clients, assess their needs, determine appropriate referrals, assist with paperwork completion, and start the eligibility process. The HSA will also provide support at the reception area as needed.
General duties of the Housing Specialist Assistant : Provide a variety of support tasks to assist housing specialists including telephone coverage, routine correspondence, filing, maintenance of case records, client assessments, file reviews, etc. Meet with clients to conduct assessments as needed using excellent customer service and communication skills. Conduct face-to-face interviews using interviewing techniques and assist customers in completing required forms. Assist in the determination of new or continued eligibility and connection to services. Complete data entry in various systems. Review paperwork for completion, update and maintain spreadsheets, and maintain files. Prepare, file, scan, copy, and/or fax required records, reports, and related data using accepted methods. Complete basic mathematical computations using a calculator. Plan, organize, and prioritize daily tasks by accepting directions from the supervisor and co-workers. Assist in the preparation and delivery of reports. Assist in division operations including support for administrative staff where needed. Assist in the operation of front desk activities to include but not limited to: receiving department/division visitors/guests, starting the intake process for clients as necessary, and directing them accordingly; answering telephone inquiries, answering questions about the organization and/or city. Process transactions timely and accurately. Deliver excellent customer service .
The Housing Specialist Assistant will work within the Housing Services unit of the Homeless Services division. The Homeless Services division of Virginia Beach Housing and Neighborhood Preservation is responsible for achieving the goals of the City's strategic plan to reduce homelessness.
Official City :
https://www.vbgov.com/government/departments/human-resources/Employment-VBGOV/Job%20Descriptions/Housing_Specialist_Assistant_03152.pdf
Working Conditions:
https://workingcondition-summary-prod.s3.amazonaws.com/B.007351.pdf
Minimum Requirements:
MINIMUMS: High school or GED plus two (2) years' experience in fields providing the required knowledge, skills, and abilities; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities. Must have, or obtain, a current and valid Virginia or North Carolina driver's license in accordance with Virginia or North Carolina DMV driver's license eligibility requirements. SPECIAL REQUIREMENTS: All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.
Additional Requirements:
DMV Transcript: Not Required
CDL: Not Required
DOT History: Not Required
CPS Check: Not Required
Physical: Not Required
Respirator: Not Required
Polygraph Review: Not Required
Psychological Screening: Not Required
Attachments Required:
Preferences:
Customer service experience both on the phone & in person. Experience conducting intake assessments. Experience conducting thorough interviews to determine needs and program eligibility and collecting documentation. Data entry skills. Experience working with diverse populations, including vulnerable people. Experience de-escalating clients in crisis. Experience connecting clients to appropriate resources/services.
Special Instructions:
This recruitment is open until filled. Applications will be reviewed regularly and the recruitment will close to applicants once a candidate is selected.
- Please provide a copy of any certifications or related professional licenses.
- Please complete the application in its entirety. The application is the primary required document used to screen qualifications and years of experience. A resume does not replace a completed application. Fields on the application left blank, including but not limited to job duties, dates of employment, and hours worked, may cause your application to be incomplete.
- Your responses to any "Supplemental Questions", if attached to this requisition, must be supported by the information you give us in the work experience section of this application. Be sure you are thorough in describing your skills and duties as you complete the work experience section. If the information cannot be verified you will not receive credit.
- You will not be able to access the details of this job ad once the closing date has passed. If you would like to retain this information, please take a screen shot or print using your browser's printing capability.
VRS Contribution: All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction.
Drug Free Workplace: The City of Virginia Beach maintains a drug free workplace.
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