Housekeeping Supervisor Jobs

Base pay rate: $19 / hour - Use our Daily Pay benefit and get access to your pay as you need it

The Westgate Resorts Service philosophy is:
“We fulfill our guests’ dreams by providing a quality vacation experience that exceeds all expectations”
The Westgate Resorts Service Standards are:
Responsive
Accurate
Helpful
Informative
We are an organization that is built on the idea of service to others and on the idea of making dreams come true. In order to achieve these goals, we expect all employees to fulfill the Service Philosophy and the Service Standards in all interactions with guests and fellow employees.

Oversees daily Housekeeping operations within corporate and resort guidelines to ensure quality standards to ensure total guest satisfaction and consistently meeting quality and timeliness standards in the supervision of housekeeping staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDES THE FOLLOWING:

• Assists and monitor the organization of storage closets of linen and housewares
• Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures. On a monthly basis complete assigned projects and keep written track of progress
• Reports Engineering issues as described by established company procedure to Resort Services
• Replaces housewares and supplies as needed
• Cleans units including but not limited to kitchens, bathrooms, bedrooms, living rooms, balcony and/or patios as needed utilizing the established process
• Communicates with guests and employees both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work, organize, conduct and or attend meetings to obtain and disseminate pertinent information
• Attends all training meetings and sessions
• Regular attendance in conformance with the standards, which may be established by Westgate resorts from time to time, is essential to the successful performance of this position
• Maintains a safe and hazardous free work area
• Follows company policies, philosophies and procedures and is able to effectively communicate them to subordinates
• Examines carpets, drapes, furniture for stains, damage or wear and report as needed
• Develops and maintain a high standard of excellence amongst the staff
• Displays a professional image at all times through appearance and dress
• Assists in training and development of staff, both existing and new
• Reports all lost and found items to Resort Services and Executive Housekeeper
• Ensures all resort equipment and property is treated with care to avoid unnecessary damage
• Supervises and motivate all Housekeeping personnel with daily supervision to include staffing, training, discipline, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction
• Other duties may be assigned
• Completes the required number of units assigned each workday
• Inspects and prepare clean units before turning them to vacant and clean for guest occupancy

To perform this job successfully, an individual must be able to perform each essential duty below and adhere to the following core values:

• WORK ETHIC
• PASSION
• INTEGRITY

Requirements

• Valid Driver’s License
• Must be able to lift 50lbs and work in outdoor weather conditions.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals.

SUPERVISORY SKILLS

This position supervises entry level personnel in the Housekeeping Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include planning, assigning, and directing work; appraising performance; assist managers with rewarding and disciplining employees; addressing complaints and resolving problems Prepare reports for accidents and update on emergency/ safety procedures

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Must be flexible on scheduling which will vary from 5-8-hour shifts to 4-10-hour shifts. Must be available to work on Friday, Saturday, Sunday, and holidays.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Must be able to regularly lift, pull, push and or/move up to 35 pounds. Must be able to bend, stoop, stand, walk, kneel, crouch, crawl, climb stairs, for up to eight (8) hour. Must be capable of hearing within what is considered to be a normal range. In addition, the employee is occasionally required to smell.

While performing the duties of this job, the employee is regularly required to stand, talk, and hear.

Specific vision abilities required by this job include capable of distant vision, color vision, peripheral vision, depth vision and perception, close vision, distance vision, color vision, and ability to adjust focus.

_________Team members should understand all essential job functions prior to accepting an offer of employment and should not accept the position unless he/she can perform the essential job functions.

Why Westgate?

• Paid Time Off (PTO) – vacation, sick, and personal
• Comprehensive health benefits – medical, dental and vision
• Military Leave
• Paid Holidays
• Tuition Assistance
• Advancement & development opportunities
• Pet Insurance
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Flexible Spending Accounts
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• 401K with generous company match
• Community Involvement Programs
• Wellness Programs
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Employee Assistance Program (EAP)

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.