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Housekeeping Supervisor Jobs

Company

Loews Hotels & Co.
Address , Minneapolis, 55403, Mn
Employment type FULL_TIME
Salary
Expires 2023-10-07
Posted at 8 months ago
Job Description
Loews Minneapolis Hotel, a 22-story property with a history of excellence, is located at the intersection of its city’s business, theatre, and entertainment districts. Its thriving art scene and friendly atmosphere makes this Midwest metropolis a perfect place for a getaway. Welcome to where Business and Entertainment Meet.
Provide guests with service that anticipates their needs. Guest requests that can not be personally performed by the supervisor are immediately referred to the manager or director.
Job Specific
  • Ensures aggressive cleaning of vacant dirty rooms during tight turns; punches vacant ready rooms, and provides any other assistance as needed on guest floors.
  • Performs additional duties and responsibilities as requested
  • Ensures hotel security through key control
  • Trains housekeeping employees in professional knowledge and skills according to the departmental standards
  • Provides training for employees regarding department policies and procedures, operation of equipment, and daily tasks
  • Writes work orders for guest room repairs
  • Solves any problems in their assigned area (i.e. valuables left unsecured in guest room; DND lights all day long; etc.)
  • Able to perform all duties and responsibilities of housepersons, room attendants and public spaces attendants
  • Advises manager of rooms requiring repairs
  • Inspects guest rooms to ensure housekeeping standards are achieved
  • Coaches, counsels, retrains personnel as needed in order to ensure acceptable performance
  • Ensures that employees are committed to all Standards and Procedures and the hotel’s mission statement
  • Greets and interacts with guests in an outstandingly friendly and professional manner
  • Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect
  • Ensures removal of Room Service trays from hallways and placement in appropriate location in service landings
  • Housekeeper’s Course Outline, Standards and Procedures
  • Ensures that lost and found items are turned into Security
  • Provides employees an outstanding model of professional conduct, high morale and guest service
  • Ensures that employees turn in lost and found
  • Possesses full knowledge of the specific duties, responsibilities, and skills of each member of the Housekeeping department, and performs in any capacity as needed
  • Communicates constantly with dispatcher to ensure that room status is updated and that priority requests are satisfied as soon as possible
  • Reports any accident that occurs to manager
  • Coordinates the repair of Housekeeping equipment such as vacuums, buffers, carts, and furniture
  • Counsels employees regarding both positive and negative aspects of their performance
  • Inspects and evaluates physical condition of the hotel daily for cleanliness and necessary repairs
  • Makes sure VIP rooms are provided with appropriate extra amenities and services
  • Notifies immediate supervisors promptly and fully of all problems or unusual matters of significance
  • Demonstrates excellent Guest Relations skills
  • In charge of safety and proper use and storage of hazardous chemicals
General
  • Complies with safety regulations and procedures
  • Recycles whenever possible
  • Executes emergency procedures in accordance with hotel standards
  • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
  • Promotes and applies teamwork skills at all times
  • Is polite, friendly, and helpful to the guests, management, and fellow team members
  • Remains current with hotel information and changes
  • Complies with hotel uniform and grooming standards
  • Complies with hotel policies and rules
  • Attends all appropriate hotel meetings and training sessions
  • Maintains cleanliness and excellent condition of equipment, and work area
Qualifications
  • Must be customer-service orientated and have excellent hospitality skills
  • Previous Housekeeping experience required
  • High school diploma preferred
  • Able to work a flexible schedule, including weekends and holidays
  • Requires extensive standing, walking, lifting and bending
  • Must be able to give direction to Housekeepers
  • Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift
  • Must have good English skills (read, write and speak)
  • Must be able to handle multiple tasks and be able to make appropriate decisions in difficult situations
Physical Demands
It is required by this position that one will be:
  • Stooping, kneeling, crouching, crawling under 1/3 of the time
  • Walking over 2/3 of the time
  • Reach with hands and arms under 1/3 of the time
  • Using hands to handle, feel or point over 2/3 of the time
  • On their feet over 2/3 of the time
  • Using their listening and communication skills over 2/3 of the time.
There are special vision requirements that we ask for and they are:
  • Distance vision (clear vision at 20 feet or more)
  • Close vision (clear vision at 20 inches or less)
  • Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)