Hotel Night Auditor Jobs

Warsaw, NY (http://maps.google.com/maps?q=287+N.+Main+St+Warsaw+NY+14569)

Description

Indus Hospitality Group’s mission is developing, empowering, and supporting success in our employees. At the core of our brand we stand for Growth, Loyalty, Respect, and Flexibility. At Indus we offer a career, not just a job. Over the last four decades we have grown substantially through commitment to the region and communities we serve; helping fuel regional economic development with commerce and employment. We believe success is earned and teamwork matters, that hard work should be recognized, and diversity celebrated, that there is always something new to learn and innovation is supported.

Indus Hospitality Group owns and operates more than 70 properties, primarily hotels and restaurants in the Rochester, Finger Lakes, and Western New York regions. The team at Indus Hospitality Group has been recognized numerous times as first-class operators, earning national and regional awards including the Dunkin’ Brands Rising Star of the Year, the Microtel Inn & Suites Franchisee of the Year Award, the Hilton Worldwide Lighthouse Award, Best Western Champion Customer Care Award, and TripAdvisor Awards for Excellence.

Reports To:Guest Service Manager or Assistant General Manager

Summary

Responsible for performing a variety of guest service activities while providing the highest level of service possible in an efficient, courteous and professional manner by following brand service standards and adhering to guidelines and procedures.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and/or meet the physical demands.

Essential Duties and Responsibilitiesinclude the following. Other duties may be assigned.

• Provide guests with directions and information regarding the local area.
• Prepare and print folios for departing guests.
• Greet, register, and assign rooms to guests.
• Provide guests information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
• Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
• Complete End of Month procedures.
• Block rooms.
• Compile daily sales figures and complete the Daily reports.
• Ensure hotel PMS system is in balance with the reservations system. Correct any discrepancies.
• Handle guest mail and messages.
• Set up continental breakfast.
• Open and close shifts making cash drops as necessary.
• Make and confirm reservations.
• Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.
• Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies.
• Perform laundry duties as needed.
• Program wake-up calls.
• Monitor room availability.
• Create, print, file and transmit required reports.
• Answer telephone.
• Finalize transactions completed during the day and process credit card transactions.
• Maintain market stock and coffee area as needed.
• Schedule shuttle runs for guests (hotels with shuttle only).

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Able to deal with frequent change, delays, or unexpected events.
• Speak clearly and persuasively in positive or negative situations; get clarification; Respond well to questions; Participate in meetings.
• Maintain confidentiality; Listen to others without interrupting; Keep emotions under control. React well under pressure.
• Follow instructions, respond to management direction; Take responsibility for own actions; Complete tasks correctly and on time or notify appropriate person with an alternate plan.
• Manage difficult or emotional customer situations; Respond promptly to customer needs and requests for service and assistance.
• Display willingness to make decisions; Understand business implications of decisions; Include appropriate people in decision-making process.
• Treat people with respect; Approach others in a tactful manner; Follow through on commitments; Work with integrity and ethics; Uphold organizational values.
• Follow policies and procedures; Use time efficiently. Conserve organizational resources; Generate suggestions for improving work. Demonstrate accuracy, thoroughness and attention to detail.
• Be at work consistently and on time; Arrive at meetings on time.
• Contribute to building a positive team spirit; ask for and offer help when needed.
• Able to read and interpret written information.
• Observe safety and security procedures; Report potentially unsafe conditions; Use equipment and materials properly.
• Apply feedback to improve performance; Monitor own work to ensure quality. Strive to continuously build knowledge and skills.
• Identify and resolve problems in a timely manner; Develop alternative solutions; Use reason even when dealing with emotional topics.
• Able to work alone or with others.

Requirements

Education and/or Experience

One to three months related experience and/or training; High school diploma or general education degree (GED); or equivalent combination of education and experience.

Computer Skills

To perform this job successfully, an individual should have basic computer knowledge, i.e. Internet Navigation; Microsoft Excel software and Microsoft Word software.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or associates of organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Physical Demands

The following are the customary physical efforts required to perform the essential functions of this job with or without accommodation:

• Move about or to, position self
• Determine, identify, recognize, perceive, estimate, judge, compare, observe, assess
• Communicate, converse, discern, convey, discuss
• Move, transport, put, install, remove, replace, position, place, transfer
• Detect, operate, adjust, attach, position, set up, handle, tend to, activate, apply, use, modify, input, write, compile, retrieve, make, create, collect, inspect, prepare, service
• The associate must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work Environment

While performing the duties of this Job, the associate is occasionally exposed to fumes or airborne particles; chemicals and dust. The noise level in the work environment is usually moderate. The associate works in an environment open to the general public.

Acknowledgement

This is not necessarily an exhausting list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (emergencies, change in personnel, workload, rush jobs, technological developments or other business demands).