Hotel Manager Jobs

Summary

The Hotel Manager is responsible for all aspects of operation of the Hotel, Revenue Management, RV Park and Laundry from day-to-day staff management and guests. The Hotel Manager is the ambassador for the hotel and provides leadership and strategic planning to all departments to maximize operations and guest satisfaction.

Essential Duties and Responsibilities include the following:

• Forecasts business trends and provides reasoning and cures for situations where improvement is needed.
• Closely monitor the hotels business on a daily basis and make decisions accordingly.
• Has a strong understanding of P&L statements and the ability to react with impactful strategies.
• Maximizes room yield and hotels revenue through innovative sales practices and utilization of revenue software.
• Ensures all decisions are made in the best interest of the hotel. Deliver hotel budget goals and assures other short and long term strategic goals set are achieved. Develop improvement actions, carry out costs savings.
• Other duties may be assigned.
• Establishes rate strategies based on current and historical market mix. Rate positioning should be reviewed, monitored, and adjusted accordingly and in conjunction with business forecasts.
• Ensures that monthly financial outlooks for Housekeeping, front desk and maintenance are on target and accurate.
• Responsible for auditing payroll time cards, reporting tips and absences to Human Resources and payroll.
• Reviews night audit reports daily to ensure proper tracking of hotel revenue.
• Holds regular briefings and meetings with all departments.
• Responsible for Group Reservations and coordination.
• Ensures full compliance to Hotel operations, policies, procedures and service standards.
• Responsible for establishing budgetary goals based on the hotels financial analysis forecast.
• Develop Promotions within the hotel.
• Leads in all aspects of business planning.
• Manages on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Oversees all operational functions of the hotel.
• Attend Rolling Hills Casino Manager meetings and any other meetings assigned.
• Represents hotel in public affairs to build strong working relationships with the community.
• Responsible for direct billing accounts, and posting payments accordingly.
• Leads all key property issues including capital projects, customer service and refurbishment.
• Reviews all guest complaints/comments in person, online or comment cards.
• Develops standards of service and job performance for each hotel department.
• Manages and develops the hotel team to ensure career progression and development.
• Attend Chamber of Commerce, local hotel association and other functions on a regular basis to build networking opportunities, and to represent the hotels interest in local issues.
• Maintains constant communication with Housekeeping Supervisor, Maintenance supervisor, and Front Desk Supervisor on the hotels direction and how it relates to employees.

Supervisory Responsibilities

Directly supervises 10-30 employees. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include hiring, supervising, scheduling, training employees, planning, assigning and directing work, rewarding, disciplining and terminating employees. Responsible for addressing complaints and resolving problems for employees as well as guests

Requirements:

• Minimum 21 years of age

Education and/or Experience

Bachelor's degree (B.A.) from four-year college or university and/or five years related experience and/or training, or equivalent combination of education and experience. Experience working in a casino environment a plus. Knowledge Microsoft Office required. Previous experience with Point of Sale (POS) systems required.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to internal and external customers.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to work under pressure. Ability to work alone or in a team.

Certificates, Licenses, Registrations

Gaming license issued by the Paskenta Gaming Commission.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, high precarious places. The noise level in the work environment is usually loud. The employee is regularly exposed to tobacco smoke.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Duties, responsibilities, requirements, and expectations that pertain to this job are subject to change as needed.