Hoa Relationship Manager Jobs

SUMMARY

This position is responsible for driving new business through the sales of Property Management, Title, Escrow and other Specialty Depository services including but not limited to deposits and treasury services offered by the Bank. They are also a consultant and business partner to the Sales Team to ensure Bank clients with specialty depository needs are offered the specific products to fit their individual needs. This can be accomplished through customized sales proposals, conducting cost/benefit analyses, building multiple pricing scenarios and identifying pricing improvements and margin opportunities. Participates in customer calls and provides pre and post-sale client support for clients managed by the Specialty Deposit Group (SDG).

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Handle in-bound customer service inquiries, training and support requests pertaining to Deposit, Treasury Management & Internet Banking products and services, while ensuring high customer service quality.
• Understand and comply with requirements of all laws and regulations applicable to the position.
• Reviews and ensures the completeness, accuracy and adequacy of signed customer agreements, maintenance requests and cancelation forms.
• Maintain relevant working knowledge of industry practices pertaining to the full suite of products and services offered.
• Provide support to Bank employees in all areas of Electronic Banking, Deposit and Treasury Management products and services.
• Serve as a subject matter expert on system capabilities, client onboarding process & worksheets and bank agreements related to Deposit and Treasury Management services
• Generate new business through identifying market opportunities through cold calls, warm leads & referrals.
• Assist in fulfilling the department’s audit requirements and ensure the implementation and completion of agreed audit recommendations.
• Drive new sales opportunities by determining client needs and cross-selling treasury products and services to internal & external clients.
• Provides support to the Sales Team to educate and sell additional products to SDG clients via onsite and telephonic meetings.
• Complete new client setup and/or deletion requests and client training in all related products and services
• Maintain active sales pipeline and provide real time updates utilizing CRM tools.

ADDITIONAL RESPONSIBILITIES

Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management

• Attends training and maintains a basic knowledge of procedures to ensure compliance with laws and regulations governing financial institutions, as they apply to the position and job responsibilities, with an emphasis on the BSA/AML/CIP, Consumer Privacy, Regulation CC, Information Security, Bank Protection Act, FACT-Identity Theft, Information Technology and GLBA.
• Understands and complies with all company rules and regulations
• Adheres to local, state and federal laws
• Demonstrates high level of quality work, attendance, appearance, and professionalism
• Performs any other duties that may be assigned by supervisors or management team
• Adheres to all Company Policies & Procedures and Safety Regulations

SUPERVISORY RESPONSIBILITIES

This position does not have supervisory responsibilities

MINIMUM QUALIFICATIONS

• Experience with Sales Force and/or similar CRM tools preferred.
• Ability to work with no supervision while performing duties.
• Some knowledge of related state and federal banking compliance regulations, Bank operational policies and procedures, and the Bank’s products and services.
• 5 years of related Deposit and Treasury Management experience and/or training; or the equivalent combination of education and experience. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be applicable to the financial industry.
• Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.
• Exceptional verbal, written and interpersonal communication skills, with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence and procedures, and speak clearly to customers and employees.

COMPETENCIES:

• Results Orientated
• Innovation
• Organization
• Professionalism
• Motivator
• Initiative
• Communication
• Decision Making
• Adaptability

PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.

• Required to lift, move and carry up to 40 pounds
• Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus
• Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms
• Standing, walking and squatting less than fifty percent of the work shift
• Must be able to see, hear and speak in order to communicate with employees and other customers
• Ability to read, count and write to accurately complete all documentation and reports

WORK ENVIRONMENT: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment.

• Noise levels are considered moderate
• The work space is clean, orderly, properly lighted and ventilated with the proper safety compliance

Sunwest Bank Is an Equal Opportunity Employer

Sunwest Bank works with staff members and customers without regard to race, ancestry, national origin, sex, marital status, age, religion, medical condition, handicap, disability or veteran status and to assist the Bank in maintaining its Affirmative Action Program.

Compliance with Bank Secrecy Act laws and regulations is considered an extremely serious matter, and it is intended that Sunwest Bank, through the purposeful efforts of its employees and officers, are expected to make every resolute attempt to conform to its Bank Secrecy Act Program and Procedures. Failure to comply will be reflected in their performance review as well as in any bonus compensation programs in which they may participate.

Attend and complete all required classroom, computer-based, web-based and seminar training. It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with Sunwest Bank’s “Code of Ethics and Conduct.” Each employee is also expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for his/her position

Note: The preceding job description has been designed to indicate the general nature and level and work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All job descriptions can be amended without notice as warranted by business necessity.