Business Relationship Manager Jobs

Business Relationship Manager

Charlotte, North Carolina, United States

LTIMINDTREE is looking to expand its sales organization and is hiring for Business Relationship Managers roles based out of West Palm Beach, Atlanta, Chicago, Cleveland, Indianapolis, Charlotte, Phoenix, Chicago, Milwaukee, Dallas, Texas, and other locations.

BRM roles are responsible for driving assigned account's profitable growth and success by focusing on building strong client relationships with Fortune 500-1000 Manufacturing accounts. The role focuses on

· Creating and sharing sales success stories

· Ensuring customer satisfaction through world class technology delivery with special focus on ERP/SAP, Data and Analytics, Salesforce

As a BRM in LTIMindtree, your responsibilities include:

· Identify the opportunities of growth in the assigned account and to lead the account strategy with LTIMindtree’s Senior Client Partner

· Accountable for management of business satisfaction, business demand processes, and communication about the LTIMindtree Domain and technology focused strategy and initiatives.

· Proactive support to client’s evolving needs, in alignment with LTIMindtree strategy

· Relay the customer’s business and technical needs to LTIMindtree resources.

· Generating leads by interacting with the client stakeholders

· Accept and resolve any/all escalations from the Customer - ensure proper follow up and resolution.

· Drive customer satisfaction - ensure proper definition of success and agreement on success criteria.

· Stay connected with customers and ensure full understanding of current/future project demands.

· Assist customers as required to understand & rationalize their monthly invoice - ensure savings opportunities are identified and worked to ensure cost optimization.

· Frequent program reviews with appropriate customer personnel

Requirements

5-10+ years of Technical, Pre-Sales Management, IT services Delivery Management or Technical Solutions experience especially in ERP/SAP, Data and Analytics, Salesforce, and other leading technologies

• Experience in relationship management / account management. Should be creative, entrepreneurial, autonomous, and impactful working abilities.
• Should have natural deep interest in technology, especially emerging trends in SAP, Data& Analytics and Salesforce related engagements, and should be able to articulate the impact of these trends on business models.
• Good Communication Skills. Graduated from a business school, an engineer, or an equivalent.
• Should have worked as a Trusted Partner with senior client stakeholder, focus on building long term relationship building with C-level client interfacing.