Hoa Compliance Specialist Jobs

About Mynd:

Mynd is a tech-enabled real estate company serving the $85B+ property management and real estate investment market. In the past few years, consumers have gained access to free stock trades, greater transparency in the mortgage market, and apps that make managing their money more convenient. Yet real estate investment, the most powerful tool for building generational wealth, has largely been the purview of wealthier individuals and professional money managers.

Mynd is determined to overhaul that paradigm.

At Mynd, we’re on a mission to democratize access to happy homes and sustainable investments by making the purchase of single-family residential real estate as effortless as other types of investments. Investing in real estate can be intimidating, especially for first-time buyers. Moreover, many potential investors don’t want to buy real estate in their geographic area, or have been priced out of competitive big city housing markets.

With operations in 25 markets across the U.S. and real-time insights via our platform, we remove the time, communication, and geographic barriers traditionally associated with buying real estate. Investors can now find, purchase, lease, manage, and sell single-family rental properties 100 percent remotely.

Mynd is Best Places to Work certified, a Built In SF Best Places to Work 2022 winner, and was named the #1 fastest-growing East Bay company by the San Francisco Business Times in 2021. We’ve attracted talent from Starwood Waypoint Homes, The New York Times, McKinsey, BCG, Compass, Better, One Medical, Zillow, Upwork, WeWork, and Facebook. We’re backed by top VCs, including Lightspeed, Canaan, Jackson Square, and QED, and recently announced a $5 billion deal with Invesco Real Estate that will make us the largest buyer of single-family rental homes in the country.

Join us!

About the role:

The HOA Compliance Specialist plays a vital role in ensuring compliance with Homeowners' Association (HOA) regulations within the properties we manage. This position involves receiving and managing violation notices from HOAs, communicating with residents about the violation and fines, and guiding them through the corrective process. As the primary point of contact for residents and HOAs, you will provide clarity on regulations, resolve conflicts or disputes, and ensure residents understand their responsibilities for timely compliance. Your meticulous record-keeping, progress monitoring, and report preparation will contribute to a well-managed and harmonious community environment.

Responsibilities:

• Perform other responsibilities as assigned.
• Review violation notices from HOAs and effectively communicate necessary corrections to residents.
• Stay current with industry trends, best practices, and regulatory changes related to HOA compliance, and provide recommendations for process improvements.
• Complete tasks and document audits related to HOA documents and data entry.
• Maintain accurate records and documentation related to compliance issues, violation notices, and enforcement actions. Prepare and distribute violation letters, warnings, and fines as necessary.
• Notify the HOA once violations are corrected, providing all relevant documentation.
• Collaborate and communicate cross-functionally with teams to manage and resolve HOA violations.
• Educate residents about HOA rules and regulations, providing clear and concise explanations of requirements and guidelines to ensure understanding and cooperation.
• Coordinate with cross functional teams as needed to ensure compliance with HOA regulations and standards.
• Act with a sense of urgency and professionalism when working with residents, owners, and cross-functional teams to resolve HOA issues.
• Provide exceptional customer service and ensure a positive experience for our customers.
• Follow up with residents to ensure violations are corrected and proper documentation is received.
• Communicate with residents and the HOA board to disseminate information, address concerns, and promote understanding of compliance-related matters.

Qualifications:

• Excellent verbal and written communication skills to effectively interact with homeowners, residents, board members, and external stakeholders. Ability to explain complex concepts clearly and professionally.
• Excellent attention to detail and organizational skills
• Friendly and helpful demeanor when working with residents, aiming to provide excellent customer service and satisfactory issue resolution.
• Ability to solve problems and genuinely care for our customers.
• Positive attitude with strong interpersonal skills and a customer service mindset is a must
• Ability to prioritize tasks, take initiative, exhibit a strong sense of urgency and work independently.
• Experience: Preferred minimum of 2 years of experience in HOA management, property management, or a related field, with a focus on compliance, regulations, and homeowner relations.
• Familiarity and understanding of HOA governing documents, CC&Rs (Covenants, Conditions, and Restrictions), bylaws, and applicable local, state, and federal regulations as well as enforcement procedures.
• Team player with an ability to navigate the organization to achieve individual and team goals
• Self-Starter with the ability to work independently and take initiative
• Passion for seeing others succeed and a desire to continuously learn and improve.
• Demonstrated ability to manage complex tasks and ability to prioritize competing demands
• Keen eye for detail to accurately record and document violation notices, monitor corrective actions, and track progress.

Any offer of employment is conditioned upon the successful completion of a background investigation.

Compensation:

$19.71 - $34.13 hourly. The compensation range may be adjusted based on experience and location.

At Mynd, we offer a robust, competitive & unique benefits package:

• Cash to purchase your own investment property through our “Project Investor Myndset” program
• Robust health, dental, vision insurance, and more
• Paid Parental Leave
• 401k + Match
• Unlimited time off
• Wellness, home office, and cell phone subsidies
• Sabbatical program
• Volunteer time off
• 13 Paid holidays
• Eligible to participate in Mynd’s equity program

At Mynd, we encourage all of our team members to:

• Earn Trust
• Be Myndful
• Always Be Entrepreneurial
• Think Like An Investor
• Play Team First
• Be an ‘A’ Player

As part of our dedication to diversity, Mynd is an Equal Opportunity Employer. Individuals seeking employment at Mynd are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.