Helpdesk Technician L1 (Msp)

Helpdesk Technician L1 (MSP)

Are you a skilled IT professional with a passion for customer support and technical troubleshooting? Do you want to work with a dynamic and innovative team in the heart of the IT services industry? Look no further! We are seeking a Helpdesk Technician L1 (MSP) to join our growing team and contribute to our mission of providing top-tier IT services to clients across the globe.

Helpdesk Technician L1 (MSP) Responsibilities

• Familiarity with Active Directory administration, Group Policy implementation, and AD topologies
• Proficiency in administering Microsoft 365 and its product suite
• Troubleshoot basic connectivity issues and provide support for networking services
• 1-3 years of experience in providing IT support to end-users
• Understanding of VoIP technologies, administration, and troubleshooting

Helpdesk Technician L1 (MSP) Salary And Benefits

• Join quarterly outings such as Top Golf and White Water Rafting, and attend employee and family events
• 3 weeks of paid time off per year
• Salary $55k-$60k
• Generous medical coverage (60% company paid)
• Company paid standard LTD and Life insurance for employees
• Certification Reimbursement Training Program/Receive a $500 – $2000 bonus per certification.
• Training and development opportunities to enhance your skills
• FSA, HSA, and HRA accounts
• 100% company paid vision and dental coverage for employees

Opportunity Location

Wheaton, IL

Proposed Salary

$55,000 - $60,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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