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Helpdesk Technician I Jobs

Company

Stefanini, Inc
Address , Remote
Employment type FULL_TIME
Salary $14 - $15 an hour
Expires 2023-06-24
Posted at 1 year ago
Job Description
Listed salary ranges may vary based on qualifications, experience, and local market.
  • VPN troubleshooting
  • Track incidents and calls, including but not limited to, entering data into the database timely and accurately
  • Exceptional Customer Service Skills
  • May be responsible for ensuring systems are configured properly
  • POS troubleshooting
  • Responds to end-user problems based on standard procedures
  • Provide professional end-user support via telephone, email , Chat or web submits
  • Provide restorative or maintenance actions to resolve end-user problems


  • Troubleshooting experience
  • Proven ability to remain flexible in a changing environment
  • Troubleshooting capability
  • Solid foundation of Personal Computer experience
  • Availability to work Monday - Sunday shifts from 7am - 2am
  • Some help desk experience preferred
  • Microsoft Office / O365
  • Exercises judgment within defined guidelines and practices to determine appropriate action
  • Ability to work in a team environment
  • Applies job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity.
  • Attendance and schedule adherence are requirements of this position
  • May require additional project-specific training. Provide necessary support as part of client"s contract and purchase order renewal function
  • 0-1 year"s retail call center experience a plus
  • Micros/XStore knowledge a plus
  • High school diploma or equivalent required
  • BMC Helix experience
  • Requires excellent customer service skills
  • Active Directory knowledge
  • Overall knowledge of desktop productivity products