Help Desk Agent Jobs

Overview

This position is primarily remote work, but candidate must reside within the state of Utah for this one.

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

This position will remote into client's computer to install or repair issues.

This position has no responsibility for providing care to patients.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

• Responds to telephone calls, email and personnel requests for technical support.
• Works under immediate supervision.
• Attends team meetings and communicates issues that arise appropriately.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Documents, tracks and monitors problems to ensure a timely resolution.
• Resolves questions from University of Utah Health patients and employees via the phone, web tickets, or other digital services.
• Identifies, researches, and resolves technical problems.
• Does basic troubleshooting for customer using provided tools.
• Other duties as assigned by the help desk manager.

Knowledge / Skills / Abilities

• Demonstrated experience handling a large volume of problems over the phone.
• Flexible, with an excellent work ethic.
• Knowledge in Citrix, WBT, Macintosh OS X.
• Ability to troubleshoot issues remotely.
• Ability to work well in a team environment.
• Ability to follow directions from supervisors appropriately.
• Excellent customer service and communication skills, including written, verbal and telephone skills.
• Ability to perform occasional desktop duties.

Qualifications

Qualifications Required

• One year of experience in a technical support field, call center, or equivalency.

Qualifications (Preferred)

Preferred

• Associate's degree in Computer Science or related field.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This position involves light work that may exert up to 30 pounds and may consistently require light work involving lifting, carrying, pushing, pulling or otherwise moving objects.

Physical Requirements

Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking

Multi-lingual Candidates Welcomed

Interested in this opportunity?

Socialize this job opportunity to a friend, colleague, or family member:

To inquire about this posting, email: [email protected]

EEO Statement

University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.

Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500.If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:

Sherrie Hayashi

Director/ Title IX Coordinator

Office of Equal Opportunity and Affirmative Action (OEO/AA)

383 University Street, Level 1 OEO Suite

Salt Lake City, UT 84112

801-581-8365

[email protected]

Online reports may be submitted atoeo.utah.edu/

For more information: https://www.utah.edu/nondiscrimination/

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

Requisition Number 60798

Reg/Temp Regular

Employment Type Full-Time

Shift Day

Work Schedule 8-5

Clinical/Non-Clinical Status Non-Clinical

Location Name Information Technology Services

Workplace Set Up Hybrid

City SALT LAKE CITY

State UT

Department COR ISC 17A ITS SRVC MGMT

Category Information Technology