Healthcare Call Center Agent

Title: Healthcare Call Center Agent

Location: Remote

Summary: Under supervision, this position is responsible for assisting the Customer Service department with inbound calling only when necessary, completing outbound calling for Enrollment related routes, handling miscellaneous correspondence and faxed documents, route management for various clients, Provider Portal verification, and various Ancillary tasks. Performs both on demand and pro-active services for the clients, members, providers, and departments serviced by client. Receives, researches, resolves and documents member, provider, client and department inquiries while ensuring compliance with state and federal laws. Maintains effective relationships with external and internal customers.

Requirements:

1. High school diploma or equivalent
2. PC proficiency to include Microsoft Excel, Word, and Outlook
3. Ability to work scheduled hours. Overtime may be required including evenings, nights, weekends, and holidays.
4. At least some Customer Service/Call Center experience

Preferred Skills:

1. Knowledge of Facets routing, Facets note documentation and Health's systems
2. Clear and concise and verbal and written communications skills
3. Organizational skills including attention to detail and multi-tasking
4. Experience working independently and meeting defined goals