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Health Coach - Remote

Company

Sharecare
Address , Kansas City, Mo
Employment type FULL_TIME
Salary
Expires 2023-10-01
Posted at 9 months ago
Job Description
:
Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit
www.sharecare.com
.
Job Summary:
The Health Coach is part of a multi-disciplinary team that is responsible for improving both the individual health and wellness of program participants and the overall health status of a client's population. The Health Coach is an integral part of an overall client specific Health and Care Support Team that engages and supports members with improving lifestyles and behaviors that put them "at risk" of developing chronic or disease conditions. The Health Coach looks to be a positive change agent in helping members alter behaviors that lead to better health and reduction / elimination of identified risk factors. A Health Coach is supervised by an Operations Coach Manager.
Essential Job Functions:
  • Participate in daily and monthly meetings for updates and to present findings and insight
  • Chase (outbound)- reaching out to members who are enrolled in coaching, but do not have a scheduled call
  • Support operational aspects of the assigned area to meet the organization's customer requirements, which can include multiple customers.
  • Participating in the following types of telephonic calls:
    • Engagement (inbound and outbound)- contacting eligible participants to inform them of the program offering and enroll them in the program
    • Coaching (inbound and outbound)- providing individualized behavior change coaching to reduce or eliminate high risk behaviors and encourage adoption of habits that are conducive to a higher quality of life
    • Chase (outbound)- reaching out to members who are enrolled in coaching, but do not have a scheduled call
  • Coordinate delivery of services and care with other members of a multi-disciplinary care team, including nurses, pharmacists and external vendors.
  • Adhere to a schedule and caseload to support success and connectivity of member interaction.
    • Caseloads may be a 1:1 model or team based. This is determined by the business/client need.
  • Coaching (inbound and outbound)- providing individualized behavior change coaching to reduce or eliminate high risk behaviors and encourage adoption of habits that are conducive to a higher quality of life
  • Engagement (inbound and outbound)- contacting eligible participants to inform them of the program offering and enroll them in the program
  • Note and track the members' progress and efficacy of program
  • Caseloads may be a 1:1 model or team based. This is determined by the business/client need.
Specific Skills/ Attributes:
  • Effective interpersonal and communication skills required
  • Enthusiastically inspires members to change behaviors and to see possibilities
  • Flexibility to work any shift (typically an evening shift) or change shifts based on business needs. This also includes availability to work rotating Saturdays
  • Understand directions and communicate/respond to inquiries
  • Ability to learn to coach effectively using motivational interviewing
Qualifications:
  • Proficiency in computer data entry and Microsoft Office
  • 1 -2 years of related experience required; experience in a customer service role preferred
  • Ability to coordinate telephonic communication with program participants while simultaneously navigating software platform and entering data, for extended periods of time
  • Ability to work independently and prioritize a moderate workload with minimal supervision
  • Knowledge ability to quickly learn information around lifestyle related topics such as: smoking cessation, weight management, nutrition, exercise, stress reduction and sleep desired
  • Ability to multitask with members and operationally with managers and support staff
  • Experience with benchmarks and contact center metrics preferred, including adherence to schedule
  • Bachelor's degree in health-related field required (i.e., Psychology, Nutrition, Exercise Science, etc.)
  • 2+ years prior health coaching experience may substitute for a degree
  • Adaptability to schedule changes on an as-need basis
  • Hard-wired internet connection is necessary as WIFI is not permitted
Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.