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Hardware Technician 1 (Sca 111224) Jobs
Company | State of Iowa - Executive Branch |
Address | Council Bluffs, IA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Government Administration |
Expires | 2023-06-24 |
Posted at | 1 year ago |
Summary
- Assist with the disposal of surplus hardware and equipment according to the approved disposal method.
- Aid in development of business continuity and disaster recovery plans, maintain current knowledge of plan executables, and respond to crises in accordance with business continuity and disaster recovery plans.
- Conduct research on, and make recommendations for hardware products.
- Other duties as assigned.
- Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, and other products.
- Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user software products.
- Receive and respond to incoming calls and/or e-mails regarding hardware problems.
- Recommend, schedule, and perform hardware and peripheral equipment improvements, upgrades, and repairs.
- Liaise with, and provide training and support to, end users and staff on equipment operation and other issues.
- Assist in developing long-term strategies and capacity planning for meeting future hardware and Judicial Branch technology needs.
- Develop and maintain an inventory of all equipment; PCs, laptops, tablets, monitors, printers, scanners, and other peripheral equipment.
- If necessary, liaise with third-party support and equipment vendors.
- Identify and deliver required hardware service support.
- Document instances of hardware failure, repair, installation, and removal via call tracking system.
- Perform on-site analysis, diagnosis, and resolution of complex hardware problems for a variety of end users, and recommend and implement corrective solutions, including off-site repair as needed.
- Exceptional interpersonal skills, with a focus on relationship-building, listening, and questioning skills.
- Keen attention to detail.
- Ability to apply personal work attitudes such as honesty, responsibility and trustworthiness required to be a productive employee.
- Understanding of the Branch’s goals and objectives.
- Possesses interpersonal relationship skills consistent with the duties of this position.
- Able to read and understand technical manuals, procedural documentation, and OEM guides.
- Strong documentation skills.
- Exceptional customer-service orientation.
- Must possess initiative, flexibility and be cooperative.
- Ability to treat co-workers, court users/participants, and members of the public courteously and without bias regardless of race, sex, age, color, national origin, religion, disability, or socio-economic status.
- Proven analytical and problem-solving abilities.
- Experience working in a team-oriented, collaborative environment.
- Highly self-motivated and directed.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Ability to understand and carry out oral and written instructions. Follows policy and cooperates with supervisor.
- Possesses the understanding and ability to work with confidential information on a regular basis.
- Ability to present ideas and communicate in both technical and user-friendly language
- Ability to conduct research into hardware products and issues as required.
- Ability to operate tools, components, and peripheral accessories.
- Establishes and maintains effective working relationships with project partners and co-workers.
- Working technical knowledge of current operating systems, software, and standards, used by the Branch.
- Comprehensive hands-on hardware troubleshooting experience.
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