Guided Transcription Officer – Tactile Team Lead

Reports to: Manager, Guided Transcription

Schedule / Shift: Monday – Friday; EST or CST Days Hours; 37.5 per week

Position Summary

Reporting to the Manager, Guided Transcription, and working work closely with a team of Transcription Specialists and the Quality Assurance team, this position is responsible for creating tactile graphics for the creation of braille or large print documents that are usable by the blind and low vision consumer in the production of educational materials such as textbooks and testing materials and customized maps with a large emphasis on Science Technology Engineering Math (STEM) subject matter.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Maintain a repository of approved tactiles for other tactile artists or guided transcription operators to use in current material.
• Producing tactile graphics using graphic software to transform print illustrations, maps, images, diagrams, etc. into readable tactual format for the blind, to be inserted within braille documents. A knowledge of braille and formatting rules is required to make these tactiles usable by blind consumers.
• The Team Lead ensures that a tactile artist is assigned to a ticket and has work lined up for them whenever a ticket is ready for tactile creation.
• Review and recommend software updates or changes as they relate to the production of tactile graphics.
• Remain current with tactile graphics changes and ensure Allyant maintains a leadership position in its knowledge and interpretations as changes develop.
• Will be mentored to be the corporate “Subject Matter Expert” (SME) as it relates to tactile graphics.
• Learn the Company production tracking system to keep up to date with its use as a tool for managing workflow.
• Work towards a braille certification to remain current on with BANA standards, mainly the Technical Committee to provide input and knowledge regarding the production of tactiles within braille documents and be a knowledge base for Allyant employees, where required.
• Participate in customer meetings as required.
• Drive and monitor quality of output from a team of tactile artists and report issues to the Manager as required.
• Provide guidance, training, and mentorship to other tactile artists at Allyant to create finished tactile products to braille transcribers responsible for creating braille documents.
• Understanding a T-Base custom-built software which is used to create accessible documents for the blind and low vision consumer in the educational marketplace.
• Working within MS Word, InDesign, and other similar tools to convert print material to large print formats. A knowledge of large print standards is required to create reflowed or enlarged print formats, suitable for low vision consumers.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The ideal candidate will feel comfortable leading a junior team, providing constant feedback and training. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

• Must successfully pass criminal background check, credit check.
• Good interpersonal skills.
• Strong ability to prioritize tasks and troubleshoot problems and issues.
• A minimum of a 2-year college diploma with a graphics design designation, or equivalent, is required.
• Knowledge of Braille and/or accessible formats would be considered an asset.
• Ability to work in a dynamic team environment.
• Strong attention to detail.
• Experience in writing reports and document structuring is an asset.
• Exceptional attention to detail and accuracy and ability to learn things quickly.
• Ability to take initiative and work independently.
• Ability to remain calm under the pressure of tight deadlines.
• Ability to manipulate word, learn a user interface to create tactile graphics or document layout formatting.
• Good relationship and team building skills.
• This is a team lead role, some previous experience working in an office or production setting as well as supervising is an asset.
• Well organized and have logical problem-solving skills.
• Strong proof-reading skills.
• Ability to learn technical details and provide feedback on user experience for the tools used.
• Desktop publishing skills would be considered an asset.

Language Ability:

• Excellent oral and written communication skills in English
• Fluency in French and/or Spanish would be an asset

Math Ability:

• Knowledge of basic math is necessary, but advanced math concepts would be a great asset

Reasoning Ability:

• Logical reasoning to evaluate importance of topics as they relate to the company goals and customer requests will help to make meaningful decisions. Independent reasoning abilities to explain complexities are useful. Problem solving and innovative thinking play a big role in this position.

Computer Skills:

• Basic programming knowledge is not essential, but can be helpful
• Proficient in using Microsoft office tools (Microsoft Word, Excel) and Adobe Acrobat, PDF
• Experience working with graphic software, such as InDesign or Corel Draw

Certificates and Licenses:

• Braille certification is not essential but would be considered an asset

Supervisory Responsibilities:

• Ensure that the tools needed by the team to complete their tasks are noted
• Organizing and assigning work to tactile team members.
• Recognizing the abilities of co-workers
• Evaluate and encourage co-workers

Remote Requirements

• A fast, stable / uninterrupted internet connection
• Working space must be professional / business appropriate, free of distractions and safely maintained (as to meet safe working conditions followed on company premises).

Allyant is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. We value a diverse workforce and will provide equal opportunities for all employees and applicants for employment for meeting bona fide occupational qualifications, regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Applications from people with disabilities are encouraged and welcomed. Appropriate accommodations are available for applicants with disabilities throughout the recruitment process. If you require any unique accommodation, please let us know in advance and we will work with you to meet your needs.

Apply:

If you are looking to join a growing team where you can work in a customer-focused, innovative, challenging, and fun learning environment where you can acquire and hone valuable skills, we invite you to apply by sending your resume and cover letter to [email protected].