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Company | Planet Fitness |
Address | Coralville, IA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Wellness and Fitness Services |
Expires | 2023-07-18 |
Posted at | 11 months ago |
BASELINE FITNESS
- Assist to facilitate member service issues and questions.
- Provide backup support to Club Manager as needed.
- Very involved in all front desk related tasks
- Assist in member service oversight making sure all staff are always providing great customer experience.
- Greet/meet potential members and provide gym tour
- Assist in managing marketing efforts. Making sure staff is aware and trained on all current marketing promotions.
- Assist overseeing cleanliness and appearance of gym
- Assist in ordering supplies, keeping inventory and tracking reports as needed.
- Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customer’s wants and needs.
- Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
- Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
- Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
- Basic computer proficiency
- Strong communication, organizational and leadership skills
- Strong customer service skills
- Standing and walking at least 75% of the shift
- Must be able to lift up to 50 lbs less than 30% of the time
- Talking in person or on the phone at least 75% of the shift
- Employee Recognition Program
- Advancement Opportunities: The Team Lead position is a developmental position in our manager pipeline. It is the first step along our progressive, Purple Path, to becoming a Club Manager. Team Leads learn the Planet Fitness culture and experience, while simultaneously building their leadership and development skills. Team Leads who successfully complete the Team Lead program, would then move onto Manager in Training and if successful, a Club Manager position.
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