Guest Service Representative Nomad - Park Mgm

As a Guest Services Representative, you will set the stage for the guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them beyond their stay with us.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Provide management with important observations gathered from customer interactions offering suggestions to improve the process, product, or service offerings
• Perform data entry for requested services in housekeeping, front desk, bell, limo, facilities, and room service
• Operate the beeper system and operate the TDD machine
• Handle all incoming and outgoing calls in a courteous, efficient, and enthusiastic manner as outlined by Company and Departmental standards while maintaining composure and tact throughout a high volume of repetitive customers, coworkers, and intra-department interactions in a fast-paced environment
• Maintain accurate records for all requests
• Maintain complete knowledge of all room service menu items, recommend or suggest additional food items
• Provide dispatch services for guest requests related to luggage assistance, room service orders, housekeeping amenities, wake-up calls, check-outs, early arrivals and late departures, messages, paging, long-distance assistance, and other special services requested by guests or administrative personnel
• Dispatch bell and limo runs in accordance with front service department policies and procedures
• Inform guests of property functions and facilities upon request

MINIMUM REQUIREMENTS:

• One (1) year of related experience
• High school diploma or equivalent