Guest Experience Service Associate

ABOUT THE OPPORTUNITY:
Reporting to the Assistant Managers of Guest Experience, this position is responsible for the day-to-day operations and providing platinum-level customer experiences to guests of the California Academy of Sciences. Areas of responsibility included are: the entryway, theaters, exhibits, and various guest services. As assigned by the on-duty Assistant Manager, the Service Associate will respond to constantly changing operational needs by providing excellent customer service. While this position requires evening, full weekend, and holiday availability, the work schedule is on an as-needed basis. The California Academy of Sciences is open to the public 365 days a year.
The California Academy of Sciences welcomes people of all backgrounds, identities, and beliefs to join us in achieving our mission to explore, explain, and sustain life on Earth. We place diversity, equity, and inclusion at the heart of our recruiting efforts and strive to build a culture centered on mutual respect, equal treatment, and the opportunity to succeed.
ORGANIZATIONAL CULTURE:
Join a team dedicated to the Academy’s mission, vision and values! Currently, the Academy has a new strategic plan including three initiatives – Hope for Reefs, Thriving California, and Islands 2030 – that leverage biodiversity science, environmental learning, and collaborative engagement to regenerate fragile ecosystems around the world. Learn more at https://www.calacademy.org/about-us/major-initiatives.
We hope you are inspired by what we do and are excited to contribute to our mission. The mission of the California Academy of Sciences is to regenerate the natural world through science, learning, and collaboration. The Academy is looking for candidates who do great work, and we know they may come from a number of different backgrounds and experiences. We encourage you to apply even if you do not believe you meet every one of the qualifications for the position.
This position is based in San Francisco, California. Please do not apply if you are not able to work onsite. Candidates are required to have up-to-date COVID-19 vaccination, including receiving a booster shot, as a condition of employment, absent qualifying exemptions in accordance with applicable laws. Individuals receiving a conditional offer of employment from the California Academy of Sciences will be provided the full text of the vaccination policy.
About The Guest Experience Team
The Guest Experience team provides a platinum level of service to all of our visitors, members and beyond. Our team is responsible for overseeing public floor operations including the entryway, theaters, exhibits and various guest services. We are often responding to constantly changing operational needs and work closely as a team to solve problems. Our team is essential to creating a positive guest experience.
Key Responsibilities
POSITION DUTIES AND RESPONSIBILITIES

• This position is responsible for working in and has duties in the following areas of the Academy: Guest Experience (hosting, group entry facilitation, way-finding), show control (Planetarium and Forum), and exhibit facilitation (Rainforest and Earthquake).
• Facilitate traffic flow in and out of the museum, exhibits, and theaters
• Engage with visitors by providing information on daily programs, exhibits, suggested museum itineraries, and San Francisco attractions
• Assist in special event after-hours operation in the aforementioned areas, as assigned. During special events staff will be under the direct supervision of the Special Events Coordinator
• Continuously interact with our guests to ensure an excellent experience which exceeds their expectations
• Other duties as assigned
• Provide necessary support to the Assistant Managers as needed to ensure smooth operation of the department, including light office work and visitor registration
• Work with the Custodial Team to assist with general cleaning and sanitation of workspaces and high-touch areas of the public floor

Qualifications
EXPERIENCE

• Experience with a ticketing system, electronic scanners, and tablets
• Sales and cash handling preferred
• Prior experience in a fast-paced customer-facing environment
• Experience with children and families preferred

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to be courteous with the public, including children, for extended periods of time
• Excellent communication skills
• Honesty and reliability required
• Ability to work independently and show initiative
• Familiarity with Google Suite a plus
• Ability to work in a busy, fast-paced environment
• Ability to transport 25 lbs.
• Able to perform repetitive motions 75% of the time
• Commitment to excellent customer service

PHYSICAL ENVIRONMENT:
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
At the Academy, we get to work in pretty unique spaces! We have active positions on the public floor that require repetitive motion, moving through and rotating to different positions throughout the day. In the Rainforest exhibit, we work in humid temperatures around various wildlife ie. birds, snakes, spiders, and insects. In the Planetarium exhibit, staff work in a sometimes darkened theatre environment with steps on a 30-degree slope.
Compensation
Hourly hiring/flat rate: $21.00 per hour
Schedule: Part-Time, up to 19 hours per week
APPLICATION DEADLINE: This position will close on May 11, 2023 at 5:00 pm. Review of applications will begin on April 28, 2023.
The California Academy of Sciences will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance (SF Police Code, Article 49).
The California Academy of Sciences is an Equal Opportunity Employer and is committed to ensure that all employees and applicants receive equal consideration and treatment, regardless of race, color, creed, gender (including gender identity or gender expression), religion, marital or domestic partner status, age, national origin or ancestry, physical, mental or medical disability, sex, sexual orientation, citizenship, military service status, veteran status, or any other characteristic protected by state or federal law or local ordinance.