Guest Experience Coordinator Jobs

DELAMAR-Luxury boutique hotel group is looking to hire a Guest Experience Coordinator to assist with bookings and detailing of elaborate guest experiences.

Job responsibilities:

• Participate on Forbes training
• Respond to special requests from guests with unique needs and follow up to ensure their satisfaction
• Must be willing to take on additional project given by direct supervisor (Chief Experience Officer or General Manager)
• Time management and resource management
• Gather, summarize, and provide information to guests about the property and the surrounding guests amenities
• Take the initiative from initial conversation with guests to the execution on any experience (charter, car,…)
• Work closely with concierge on phone etiquette, proper language, body language, and overall mannerism
• Represent the company with integrity and dedication
• Participate in any mandatory company training and certification
• Be a quick and effective liaison between the guest and Barton & Gray partners
• Ability to project a professional and knowledgeable demeanor
• Follow up with guests after the event (stay/experience) in timely manner
• In-depth knowledge of all hotels in portfolio experiences
• Thorough knowledge of hotel’s PMS
• Multitask and prioritize as necessary to meet customer needs
• In-depth understanding of essential hospitality standards and company policies
• Must be quick and effective liaison between Front Office, Reservations and Sales department, captains, drivers and restaurant
• Responsible for making sure all experience reservations and guest details are updated, and requests are communicated to other involved departments prior to guests arrival
• Proven skill in developing relations with guests, vendors and internal departments
• Provide excellent customer service and attention to detail over the phone or via email
• Maintain high ethical standards and professionalism
• Maintain updated knowledge of assets specific to the company’s needs
• Ability to provide professional communication in all environments
• Maintain positive ongoing relationships
• Must be willing to work in synergy with front office team
• Help his direct supervisor design SOP for all experiences

Requirements:

• A true desire to satisfy the needs of guests and clients in a fast paced environment
• Strong analytical, organizational and interpersonal, communication skills
• Team player
• Must have a great phone voice and strong customer service skills
• Must know or have ability to learn hotel computer system as well as standard computer applications
• Flexible schedule – includes holidays and weekends
• Excellent office and computer skills