Growth Manager, Experiences (Remote Opportunity)

Organization- Hyatt Corporate Office, Chicago

Summary

The Opportunity

Hyatt seeks an enthusiastic Growth Manager to join our Wellbeing Experiences team. In this role, you will be collaborating closely with the broader Commercial Services team, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections across the organization with stakeholders, colleagues, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care For Our People

Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

• Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• Flexible work schedule and location
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match
• Annual allotment of free hotel stays at Hyatt hotels globally

Our Commitment to Diversity, Equity, and Inclusion

Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.

Who You Are

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.

The Role

The Growth Manager Experiences will oversee the end-to-end strategy and thought leadership, delivery, and performance of Wellbeing Experiences across the Hyatt ecosystem, including the World of Hyatt FIND platform.

The key areas of focus include 1) commercial and channel strategy, 2) revenue and member performance management and reporting, and 3) operational delivery.

The ideal candidate is a digital-first growth marketer or merchant with experience delivering services and/or experiences. They will manage the creation of revenue-driving offers and promotions, and partner with the Wellbeing and WoH marketing teams on campaigns and partnerships. This role involves improving our existing acquisition channels, developing experiment frameworks for testing new ones, and driving engagement with World of Hyatt members to ensure they convert to sales.

Key areas of focus include:

• Digital Merchandising
• Revenue and performance management
• Operational Delivery
• Commercial Strategy

Qualifications

Experience Required:

• 5+ years of experience in digital marketing and/or merchant roles
• 3+ years of cross-functional leadership

Experience Preferred:

• Experiences and/or Services industry experience a plus
• Proven track record of digital or growth marketing experience through the entire product lifecycle, with particular focus on garnering user-centered insights for culturally relevant go-to-market strategies
• Bachelor’s degree required, graduate degree a plus

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.