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Manager, Ticketing Jobs

Company

NASCAR
Address , Homestead, Fl
Employment type FULL_TIME
Salary
Expires 2023-07-21
Posted at 11 months ago
Job Description
At NASCAR, you will find a community of passionate individuals who care about our sport and are united in seeing it grow.
We are a company unlike any other. We want you to bring your experience, skills and passion to our close-knit, high-energy environment in which our employees thrive and where you can prosper. We know the key to our success is our employees and we offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally. It won’t take you long to find out that you are on the right track here at NASCAR!
Manager, Ticketing
Reports to: Director of Ticketing
Department: Consumer Admissions
Date: 5/18/2023
Job Summary
The Manager, Ticketing Operations, supports the Director of Ticketing and each of the ticket operations staff by providing support and services on all day to day or special project and fulfillment needs.
Essential Functions:
Performs any combination of the following duties according to specific departmental guidelines:
  • Direct oversight of day-to-day ticket operations and staff
  • Event Staffing
  • Oversee the hiring, staffing and scheduling of all ticketing event-day staff
  • Nightly Reconciliation
  • Oversee all Event Weekend Ticket Operations needs
    • Event Staffing
    • Will Call Operations
    • Nightly Reconciliation
    • Final Event Reports
  • Support new event builds, system access, and other back end ProVenue operational needs.
  • Assist in processing EBMS and Comp ticket accounts.
  • Renewals
  • Final Event Reports
  • Handling and processing of all inbound mail
    • Renewals
    • Inbound Consumer Correspondence
  • Will Call Operations
  • Assist in making recommendations on ways to enhance and simplify the Ticket Operations Process
  • Work closely the Sales Center Management team on handling all Action Forms
  • Oversee all product training for the Sales Center & Sales Academy
  • Assume responsibility for all walk-up sales and questions
  • Assist the Southeast Regional Ticket Operations staff on all special project needs
  • Inbound Consumer Correspondence
Qualifications
  • Able to manage projects from conception to implementation
  • Knowledgeable in current and forward-looking technologies evolving the business of ticket sales and operations
  • Box office experience preferred
  • 4-year degree or equivalent combination of education and experience
  • Advanced excel skills requested
  • Qualified candidate should have a strong knowledge of current sports ticket sales and operations
  • Excellent communication skills, both verbal & written
  • Minimum four (4) years of experience with ticketing software; preferably Tickets.com
  • Self-starter, able to prioritize and work independently with minimal supervision
  • Familiarity with the sport of NASCAR is a plus
Apply Now!
Learn more about this role and our team by applying at
www.careers.nascar.com
for consideration.
NASCAR is committed to fostering a diverse work environment where all employees feel valued and empowered. NASCAR is an Equal Opportunity Employer (EEO). We seek to attract and retain the best qualified people available. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity and expression, age, national origin, disability, religion, sexual orientation, genetic information, pregnancy, veteran status or any basis that is protected by applicable law except where a bona fide occupational qualification exists.
Follow us on Twitter @NASCARJobs to stay current on all of our openings.