Global Key Account Manager - Remote

Global Key Account Manager - Remote - (230000C4)

Description

Overview:

This role drives the strategic engagement between assigned customers and APLL, driving the growth/expansion of relevant APLL solutions, existing, or
newly developed in partnership with your key customer. It is to drive the strategy and storylines associated with new business opportunities, owning the
responses to RFP/RFQ activities, engaging with the global account team to ensure the most effective and competitive responses for new opportunities. This role creates, owns and drives the strategic roadmap for assigned customers, serving as the Global customer ambassador, conduit into the APLL organization, connecting customer needs to existing capabilities, while also engaging proper SME’s to drive the development of future solutions.

This role ensures that APLL continues to generate and deliver value to your customer, ensuring that the role that APLL plays within the success of the
customer program is always understood and recognized by the defined customer base.

Responsibilities:

Key Account Management and Business Development

• Develop and execute tailored solutions and strategies for customers that ensure their ongoing satisfaction and loyalty while also enhancing profitability.
• Actively engage with the global account team to drive efficiencies, develop new ideas/initiatives, in support of on-going account development goals and objectives.
• Mobilize internal stakeholders around value creation opportunities and to work closely in leading cross-functional teams to develop creative solutions to meet customer needs.
• Partner with BD to land a new logo, partner with peers to help drive a new business opportunity, contribute to/drive new product development in partnership with product team.
• Own and drive the development and execution of the Strategic Roadmap for defined accounts.

Customer Success and Relationship Management

• Competently connects virtual account teams, ensuring true global customer representation, collaborating with related Key Account Manager networks globally and exchanging best practices and sales leads.
• Regularly conducts structured review sessions, aligning with customers strategic objectives and priorities, adjusting APLL's value proposition accordingly, offering continuous improvement and innovation.
• Escalate when customer initiatives look to be hitting roadblocks and if additional resources are needed to deliver requirements of defined program.
• Proactively identifies new opportunities, increasing the footprint of business and solutions with assigned customer(s), ensuring an attractive and sizeable pipeline and high closing ratio.
• Manage key client and customer relationships, to ensure their ongoing satisfaction and loyalty.
• Orchestrate regional resources t o ensure customer engagement and approach is aligned, and focused upon strengthening and deepening our relationship and partnership within key initiatives.
• Ensure revenue leakage is held at <2% for managed accounts.

Customer Needs Clarification

• Drive the strategy and storylines associated with new business opportunities. Own the responses to RFP/RFQ activities; engage with the global account team to ensure the most effective and competitive responses for new opportunities.
• Consult with a range of customer representatives at different levels to identify the outcomes clients require, utilizing expertise to gather and analyze complex customer data, clarify mid- to long-term customer needs, and develop and agree to a specification of customer requirements.
• Obtain a strong understanding of owned customer key priorities/objectives over a multi-year time horizon, ensuring complete understanding and awareness by the broader account team and global key stakeholders within APLL.
• Ensure that any potential risks related to the customer program are raised expeditiously so they can be dealt with swiftly, whether related to delinquent payments, impactful service issues, etc.

Develop Talent and Organizational Capabilities

• Bring best practices and innovative ideas to the broader global account program.
• Create an environment where driving (the right) growth, best practice sharing, inspiring new ideas and action-orientation are rewarded. Orchestrate regional resources to ensure customer engagement and approach is aligned, and focused upon strengthening and deepening our relationship and partnership within key initiatives.

Qualifications

Qualifications

General Education

• Minimum 5 years of experience involving direct customer interaction/ownership.
• Minimum 5 years of relevant international transportation/logistics experience; international order management preferred.
• Bachelors degree preferred or equivalent professional experience

General Experience

• Strong financial analysis, negotiation, and problem solving skills
• Strong verbal and written communication and presentation skills
• Excellent written and verbal communication skills
• Strong ability to organize priorities in a dynamic environment
• Display original thinking and creativity while generating new opportunities in support of the customer/organization
• Proven ability to drive revenue growth
• Strong interpersonal skills
• Confirmed ability to maintain and grow senior level customer relationships across multiple levels of an organization
• Customer driven; action-oriented
• Creative ability to develop sales strategies and solutions; presenting innovative solutions to customers

Managerial Experience

• Strong leadership skills in managing cross functional teams to meet objectives
• Experience coaching and developing teams to achieve maximum impact
• Experience leading teams across cultures and within a matrix environment

• PTO

• 401(K) SAVE Plan

• Annual Fixed Contribution

• 9 paid holidays

• Medical, Dental, Vision, and Life & Disability coverage

• Voluntary Benefits

• Accident/Critical Illness/Hospital Indemnity Benefits

• Tuition reimbursement and student loan assistance

• Employee Assistance Program (EAP)

• Health Savings Account (HSA) with employer funding and wellness incentives

• Flexible Spending Account (FSA)

• Employee Referral Program

Primary Location: US-AZ-Scottsdale

Work Locations: USA Scottsdale CSC - APLL 14350 North 87th Street, Suite 350 Scottsdale 85260

Job: Logistics

Organization: Commercial

Shift: Standard

Job Type: Full-time

Day Job

Travel: Yes, 25 % of the Time

Job Posting: Apr 25, 2023, 3:21:55 PM

APL Logistics EEO statement:The company is committed to and supports equal employment opportunity and affirmative action to all employees and applicants for employment. Equal employment opportunity means equal treatment of employees and applicants without regard to the following legally-protected characteristics: race, color, religion, creed, sex (gender identity), pregnancy (including childbirth and related medical conditions), sexual orientation, marital status, national origin, ancestry, age (40 and over), medical condition, genetic information (including characteristics and testing), veteran status, physical or mental disability status or any other legally-protected status.