Global Key Account Manager

JOB DESCRIPTION:

Global Key Account Manager requires an individual to enhance the customer’s experience by providing best supply chain solutions, address customer’ objections/rejections, and project management skills. This requires the ability to expand customer value to JUSDA SCM by increasing customer loyalty and improving key profitability metrics. Successful candidates are well versed in building relationships internally and externally, in influencing, and in managing change. Much of this individual’s success will be based on their ability to build deep and lasting relationships with clients and internal employees, and customer retention with improved metrics.

ROLE RESPONSIBILITIES:

Customer Relation Management

• Share relevant market trends and provide benchmarking information to customers in order to validate the customer’s competitive position.
• Maintain complete and accurate records of the customer information and sales activity within Salesforce CRM.
• Work as a trusted advisor to customer’s sales & operation team based on completely understanding their business and using that knowledge to provide solutions and create competitive advantage.
• Maintain flexibility and adapt strategies with changing customer needs.
• Stay abreast of competition and industry trends that may impact JUSDA SCM’ value proposition to the customer.

Communication & Value Articulation

• Analyze and communicate savings, cost avoidance, and potential cost/service trade off areas to the customer.
• Work with operation team to monitor inbound and outbound order processing lead time.
• Identify and define continuous improvements that drive cost savings and productivity to the customer as well as improved efficiencies for JUSDA SCM.
• Improve key areas of customer loyalty including business relationship development through joint planning and consistent communication of value.
• Collaborate with customers in order to support and enhance JUSDA SCM position as a key area of differentiation in the customer’s business model and articulate this position with the customer’s management team.
• Keep appropriate people across JUSDA SCM informed of account activities using various forms of communication.
• Identify opportunities to leverage JUSDA full menu of services and recognize the correct approach to maximize JUSDA SCM value to the customer and maintain partnership.

Leadership

• Organize activities across multiple JUSDA SCM functional teams on behalf of the customer.
• Use internal network to exchange ideas and rally support for account management initiatives.
• Clearly define and communicate roles and responsibilities of the account management team to ensure satisfactory customer service & experience.
• Plan & source necessary resources to efficiently manage overall business goals.

Job Requirements / Qualitifications

• Experience driving, organizing, and facilitating business reviews and other customer meetings.
• Proven ability to generate and implement creative & innovative solutions to problems/opportunities.
• Strong aptitude for analytics and attention to details.
• 8+ years of experience with Logistics and Supply Chain Management. Experience of account management, using CRM (ex: Salesforce). Knowledge of freight operation.
• BA/BS degree
• Able to demonstrate credibility and integrity to effectively command the respect and trust of key individuals within customer organizations and across JUSDA SCM.
• Strong client relationship process skills as demonstrated through a track record establishing clear expectations, setting objectives, and bringing multiple parties together to drive key initiatives for the account.