General Manager Jobs

Aires (www.aires.com) has been providing best-in-class relocation management services for over 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations.
We Have…

• A strong Aires brand consistently ranked among the mobility industry's highest annual customer-satisfaction scores and a client retention rate of over 98%
• A high internal promotion rate and a full benefits package including a 401K match
• Hybrid work environment
• An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility
• A financially stable organization with a history of 15%-20% organic annual growth

An excellent career opportunity is currently available for a General Manager reporting to Aires Houston, TX office.
This exciting opportunity is in a high growth environment where you will utilize your experience to oversee regional operations and sales teams to optimize profitability. The General Manager is responsible for developing strategy in alignment with organizational direction to ensure regional teams deliver world-class customer service, produce sustainable growth, and minimize risk. Additional areas of focus for the General Manager will also include maximizing client engagement and retention through close interaction with clients, partners and managers to facilitate success and strengthen relationships while exemplifying Aires core values and serving as a cultural ambassador for the organization both internally and externally.
Position Responsibilities

• Ensures corporate policies and procedures are implemented and maintained.
• Creates and manages annual regional budgets to ensure that goals are met.
• Sets goals, monitors work, and evaluates results to ensure that regional objectives are achieved and aligned with long-term organizational strategy.
• Oversees regional operational and sales teams to optimize profitability, ensure efficiency, and deliver world-class customer service through the reinforcement of company vision.
• Monitors daily operational activities and develops and implements solutions to resolve inefficiencies or remove obstacles.
• Exemplifies Aires core values and serves as a cultural ambassador for the organization, both internally and externally.
• Identifies problems, solutions and opportunities to improve company performance and champions ideas that advocate for progress and positive change.
• Grows sales, revenue, and market share for the region through collaboration with Sales VP and regional Account Executives.
• Serves as senior manager or executive sponsor for key customer relationships.
• Attracts, retains, develops, and motivates staff. Coaches staff towards improved performance through annual reviews, performance management & termination.
• Works directly with Client Service Managers to maximize client retention and engagement. Leverages in-person meetings and customer entertainment to strengthen partnerships.

Required Qualifications

• Superior people skills
• 5 + years of experience in executive leadership role
• High School Diploma/GED required, Bachelor’s Degree preferred
• Strong written and verbal communication skills
• Excellent problem-solving abilities
• CRP and GMS Certifications
• Relocation industry experience required
• 2-3 years of sales experience

Additional Qualifications

• Ability to follow policies and procedures
• Demonstrated ability to manage multiple competing tasks
• Computer literacy with MS Office products, and ability to grasp proprietary software
• Can-do attitude
• Desire to embrace our core values: Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation.
• Team oriented mindset, with a strong sense of care and urgency
• Excellent customer service and administrative skills
• Genuine desire to help others

EOE AA M/F/Vet/Disability
EOE AA M/F/Vet/Disability
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