General Manager Jobs

Essential Responsibilities – Front Office:

• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Attends and participates in property revenue meetings ensuring revenue maximization and profit in all areas.
• Collaborates with leadership team on reputation management, providing a timely response to guest reviews and concerns.
• Schedules team according to labor standards and forecasted occupancy.
• Maintains procedures for cash, credit control and handling of financial transactions.
• Maintains OHM and brand standards of service quality, ensuring that all guest needs are met and provide with world-class guest service.
• Collaborates on the creation, management and operation within property budget and expense plans.
• Actively participates in the hotel Sales efforts.
• Develops short term and long term financial and operational plans for the Front Office department which relate to the overall objective of the hotel.
• Maintains procedures for security of monies, guest security and emergency procedures.
• Performs other duties and responsibilities as required or requested.
• Manages Front Office operations to ensure maximization of RevPar and overall profitability.
• Supervises Front Office: recruiting, hiring, performance evaluations, training and development, and progressive discipline.
• Contributes to the profitability and guest satisfaction perception of other hotel departments.
• Embrace O’Reach, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety culture.
• Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
• Supports team member recognition and engagement programs.
• Achieves budgeted revenues and expenses and maximizes profitability related to the guest services department.
• Ensures staff is properly trained according to OHM and brand standards to provide world-class guest service.
• Increases level of guest satisfaction by delivery of an improved product through team member development, job engineering and quality image.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Takes the initiative to greet guests in a friendly and warm manner.
• Manages in compliance with local, state and federal laws and regulations.
• Liaison with all departments including Housekeeping, F&B, Sales, and Engineering.

Essential Responsibilities - Housekeeping:

• Enforces standard procedures for the acceptance, security and return of guest lost and found items.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Ensures guests needs are met or exceeded, providing world-class guest service.
• Assists General Manager in the development of the department’s annual budget. Monitors performance against plan.
• Performs other duties and responsibilities as required or requested.
• Complies and reports accurate status of guest rooms to front office.
• Schedules staff according to labor standards and forecasted occupancy.
• Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
• Supports team member recognition and engagement programs.
• Embraces O’Reach, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety culture.
• Leads, trains & mentors staff including hiring, recruiting, motivating, coaching development, performing evaluations, and progressive discipline.
• Enforces OHM and brand policies and procedures.
• Establishes and maintains cost control systems for staffing, inventories and supplies.
• Maintains room quality based on hotel objectives.
• Monitors and maintains level of cleanliness in rooms, storage areas, laundry, restrooms and public areas.

Skills & Abilities:

• Strong leadership, management, organizational and communication skills.
• The ability to spot and resolve problems efficiently.
• The ability to multitask and prioritize.
• Excellent verbal and written communication skills.
• The ability to deliver results.
• The ability to work well with, as well as motivate, a variety of personality types and maintain tact and diplomacy throughout all interactions.
• Have computer skills to include Microsoft Word, Microsoft Excel, etc.

Education & Experience:

• Four-year undergraduate degree in Management, Hotel Management or Business.
• Two-year supervisory experience preferred, one-year line level experience, OR an equivalent level of education and experience.

Hours:

• Due to the nature of the business, scheduling may vary and include nights, weekends, and holidays.

Physical Requirements of the Position:

• Heavy Work: Exerting 50 to 100 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time), and/or up to 25 to 50 pounds of force frequently (Frequently: activity or condition exists up to 1/3 to 2/3 of the time), and/or a 10 to 20 of force constantly (Constantly: activity or condition exists up to 2/3 or more of the time) to move objects.
• Requires walking or standing to a significant degree.

Physical Activity of the Position:

• Climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, picking/pinching with fingers, typing, grasping, feeling, talking, hearing, repetitive motion.

Visual Acuity Requirements:

• Must have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned (i.e., custodial, food services, general laborer, etc.) or to make general observations of facilities or structures (i.e.,security guard, inspection, etc.)

O’Reilly Hospitality Management, LLC, is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, genetic information, disability, protected veteran status or other protected classifications.