General Manager Jobs

• Responsible for communicating, upholding and leading by example to deliver the "House of VASA" approach, purpose, and foundation.
• Responsible for managing the pace, financial performance, and consistency in the club.
• Responsible for the hiring and development of the club team with particular emphasis on lead positions (MEL,FTL, GFSTL & KCL).
• Ensure that all team members create and maintain our "UPLIFT" culture in the club.
• Responsible for the performance management of team members to maintain consistent company standards and financial results.
• Manage a clean, friendly, and well maintained club.
• Drive operational goals, objectives, and priorities for Lead roles and responsible for attainment of Club financial results (e.g. member growth, revenue, club operating profit, fitness revenue, labor, employee turnover and member retention).

ESSENTIAL DUTIES AND RESPONSIBILITIES

• MANAGING (50%)

• Develop direct reports by communicating priorities and encouraging the team to achieve results, through significant face-time and coaching.
• Resolve escalated member concerns, that are outside the authority of Leads to solve.
• Participate in distirct progression planning, and talent review process with peer general managers.
• Recognize good performance and also take corrective action when necessary.
• Control club labor on a weekly basis to meet budget expectations.
• Provide consistent accountability for direct reports through training, coaching, conducting planning sessions and performance reviews.
• Communicate and execute sales and pricing promotions with Leads.
• Hold Leads accountable for driving and delivering results.
• Provide direction to Leads to deliver on performance goals and implementation of corporate and district initiatives.
• Provide resources and direction to ensure that company policies and procedures, including loss prevention, employment and HR policies are enforced.
• Monitor and control retail inventory within the club to drive REVIVE profitability.
• Offer feedback and direction to Leads and team members.
• Recruit, interview and hire Leads, and participate in final interviews for all club positions.
• Monitor club facilities to ensure execution of our purpose, and adherence to company programs and initiatives.

• PLANNING AND ORGANIZING (15%)

• Provide direction to the Leads to proactively develop thorough business plans. Ensure that the plans are executed with reoccurring performance checkpoints (see management section).
• Establish priorities and goals for member acquisition and retention.
• Utilize GM checklist to drive daily deliverables.
• Facilitate club meetings to ensure alignment with company goals and objectives.
• Identify, plan, and execute club improvements.

• Communicate, lead by example, and motivate your team to understand, and develop passion toward the brand, values, and strategy (House of VASA.)
• LEADERSHIP, COACHING AND LEADING CHANGE (35%)
  • Communicate, lead by example, and motivate your team to understand, and develop passion toward the brand, values, and strategy (House of VASA.)

• Ensure that VASA values are embedded in the management and personnel within the club.
• Be consistently visible within the club and set the example for providing member satisfaction, and team member engagement.
• Work collaboratively and build relationships with district support team members and corporate departments (HR, Safety, Loss Prevention, Payroll, Accounting, Operations, IT, etc) to support company directives and initiatives.
• Create an inspiring environment for Leads to bring the House of VASA to life.

• Provide feedback and create a culture of accountability
• Coaching to drive results

• High School Diploma or GED required
• Bachelor's Degree preferred

• 2-4years of progressive management experience supervising 1-10 employees
• Comparable management experience preferred
• Operations management and sales experience
• 2-4years of broad retail/hospitality/service industry experience
• Prior experience in one or more club departments

• Financial planning and knowledge of P&L statements
• Leading a team
• Ability to work at a fast pace while prioritizing and multi-tasking effectively
• Knowledge of fitness industry preferred
• Proficiency in sales, marketing and operations plans

• Create, review, and revise club paperwork to communicate with employees, members, and the public.
• Ability to work in the club office; move about club floors and rooms.
• Travel: Must be able to travel by car and airplane up to 10% of the time
• Ability to communicate telephonically with internal and external members
• Ability to access and operate company computer systems including: prepare documents, enter data into computer system, read reports from a computer data base or email system
• Ability to lift up to 45 lbs.

• Work is typically performed in a club with varing hours based on business needs.
• Extended workdays are a frequent occurrence. Ability to work a varied schedule to support the needs of the business, including frequent extended workdays, weekends and holidays may be required.
• While performing the club duties of this job, the team member is regularly exposed to moving mechanical parts. The noise level in the environment is occasionally loud.