General Manager For Vacation Properties

Why Vacasa

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we're the largest full-service vacation rental company in North America thanks to the people who give us their best every day. Robust local teams are vital for successful vacation rentals—so much so that local operations teams make up the majority of our workforce. Our operations teams help make vacation memories happen by ensuring a seamless stay for our guests.

What we're looking for

Vacasa is looking for a strong leader who is competent, energetic, and highly skilled in communications and people management to join our team as a General Manager. The General Manager is part of our leadership team for Operations helping to shape our organization to usher our diverse and geographically dispersed field staff to success. You are responsible for identifying leaders, coaching and growing your team into strong unit that can manage to KPIs and understand where better efficiency can be gained while balanced against a focus on quality. Above all else, you will be a strong leader who drives your team to create amazing owner, guest, and employee experiences.

Compensation

• $68000 - $70000 / year
• More benefits and company perks information below

What you'll do

• Manage an efficient and high-quality team, ensuring they are trained, effective, and adhere to all Vacasa policies and procedures
• Traveling between worksites is frequent and this person will need their own reliable transportation.
• Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for
• Conduct regular inspections prior to guest and owner arrivals
• Provide cross-coverage for your manager and Co-GM(s) when necessary
• Occasional need to perform housekeeping and maintenance duties
• Meet and maintain Vacasa standards and metrics such NPS, standard unit appearance, and efficiency
• Manage a budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis
• Partner and assist your Business Development Representative when new units join the portfolio
• Oversee operations in Groveland/Arnold, CA managing a specific portfolio of properties
• Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets
• Establish and maintain open, collaborative relationships with fellow regional team members and upper management team

Skills you'll need

• Ability to work well under pressure in an agile, fast-paced environment
• Regularly push, pull, and lift up to 25 pounds
• Reach overhead and below the waist
• Bend, stoop, squat, kneel, and twist
• Highly responsive and reliable
• Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices
• Availability to work Sunday through Saturday, early mornings and evenings as needed.
• Strong attention to detail
• Excellent time management skills with the ability to change activity frequently and cope with interruptions
• Adhere to all company policies and procedures
• Ability to stand, sit, and walk for an extended period of time
• Prior housekeeping experience a plus
• Professional in all forms of communications such as email, phone calls, video calls and texts
• Occasionally lift or move up to 50 pounds

What you'll get

• Great colleagues and culture
• Please visit our careers page to review our full benefits offerings
• Health/dental/vision insurance - employee & family coverage options
• Employee Assistance Program
• Employee discounts
• All the equipment you'll need to be successful
• Employer Sponsored & Voluntary Supplemental Benefits
• Paid parental leave after one year of tenure
• Career advancement opportunities
• 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
• Paid sick days and holidays
• Flexible vacation time
• Health & Dependent Care Flexible Spending Accounts

Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged.

Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.

Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver's license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver's license, be at least 21 years of age, and have been a licensed driver for no less than 3 years.

An offer of employment for this role will be contingent upon the successful completion of a background check.