General Manager - Drake's Hollywood

General Manager - Drake's Hollywood

Role Summary

Our General Managers achieve success through people, quality and hospitality. Responsible for the overall operation for their location and ensuring the integrity of VHG. General Managers are responsible for team performance, managing guest feedback, increased sales and profitability, effective cost controls, development, training and retention of staff and managers.

Responsibilities

• Control other direct operating expenses such as utilities, small wares, etc., to minimize expense without adversely affecting operations
• Conduct employee orientations and maintain accurate training records
• Ability to explain and articulate Monthly P&L fluctuations and action plans during monthly meetings
• Develop, communicate and achieve forecasts and realistic budgets, goals and objectives
• Ensure established standards for food safety, sanitation and quality are maintained
• Ensure secure, safe handling and transportation of funds
• Manage others work safety by being alert and taking action regarding safety hazards
• Develop initiatives to build sales, profitability and guest check average by driving sound community involvement programs
• Take action based on guest reviews and feedback
• Establish guest service and satisfaction as a priority through personal example
• Lead weekly manager meetings
• Attend and participate in GM meetings as scheduled
• Adhere to disciplinary action requirements as set by the company
• Purchase within established guidelines and oversee correct invoicing, storage and sealing of all products to always ensure quality and freshness
• Ensure the profitability of restaurant operations by operating within cost of goods and labor productivity guidelines while providing quality food and exceptional service
• Responsible for the physical/aesthetic maintenance of the restaurant
• Ensure that all restaurant paperwork is completed accurately and on a timely basis including but not limited to: daily sheets, payroll, purchase orders, employment related forms, etc.
• Ensure adherence to all local, state and federal laws and regulations
• Ensure all food and products are consistently prepared and served according to company recipes, portioning, cooking and serving standards
• Recruit, retain, train and develop an optimum number of staff who are enthusiastically dedicated to delivering the highest level of hospitality to the guest
• Respond to guest concerns, both written and verbal with the ability to creatively solve problems and develop robust solutions

Requirements

• Results driven, trustworthy and team oriented
• Able to work a minimum of 55 hours per week, with the flexibility in hours necessary to manage and operate the restaurant effectively
• High school diploma or GED required; Bachelors preferred
• 3+ years of full-service restaurant general manager experience
• Must be able to lift to 50 pounds\Must be able to work standing and walking for extended periods of time

Vandelay Hospitality Group provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other federal/state protected category.