General Manager - Chips N Ales

Job Details
Level Experienced Job Location Chips N Ales - WinStar World Casino & Resort - Thackerville, OK Position Type Full Time Salary Range $52,000.00 - $57,000.00 Salary/year Travel Percentage None Job Shift Any Job Category Management
Join Our Family
Who says you can't choose your family?
We believe in exceeding our employees' expectations by treating them like family and acknowledging them as our most valuable assets. We can't operate a great business without great people, and we take that seriously by showing our employees how much they mean to us every day.
We are looking for employee-focused leaders to fulfill a management position.
Whats in it for you?
The opportunity to use the sum of your lifes experiences and knowledge to expand a successful organization into a new facility, to stabilize that new creation and watch it grow. We provide a strong support staff that is ready to mentor and encourage our team members to grow with the organization in a fun and exciting atmosphere! Should you invest your career in a job so amazing youll feel proud to be a part of every day?
Employee Benefits

• Paid Time Off
• Extensive Management Training Program
• Affordable Vision Insurance
• Flexible Schedules
• Award Co. Recognition Programs
• 85% of Management Positions Prompted From Within
• Free Management Meals
• Affordable Health Insurance
• Employee Discounts
• Employee Assistance Program
• Affordable Dental Insurance
• Salaried Managers are Paid Time In Addition Time and Half If They Work A Holiday
• Anniversary & Birthday Programs
• Employee Recognition Programs
• Bonuses
• 401(k) Matching

Our Mission
Traditions Spirits believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability and delivering legendary service to every guest, every time.
#PASSIONISWHATFUELSUS
Position Description
Provides overall leadership manages the employees and activities of the restaurant. Ensures food quality, cleanliness, and guest satisfaction. Overall coordination of the restaurant operations, to plan and maintain production, budget and growth goals for the restaurant. Monitoring and reviewing information from suppliers, events, or the environment, to detect or assess problems. Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Essential Functions And Responsibilities

• Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary
• Schedule staff hours and assign duties
• Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety
• This position is located within The Chickasaw Nation's Casinos.
• Ensures that the venue consistently provide exemplary customer service
• Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned
• Maintains proper coverage of staffing in each outlet; monitors payroll, food and beverage cost for both properties
• Organize and direct worker training programs, resolve personnel problems, and evaluate employee performance in dining facility
• Maintain personal health and sanitation standards (wash hands after using restroom, etc.)
• Communicates regularly with the Vice President of Southern Restaurant Operations the activities of the restaurant and its employees to include written reports of the activities at the owner's request
• Ensures all revenue and budget numbers are in line, making corrections to adjust to business levels if necessary
• Order and purchase equipment and supplies
• Maintain food and equipment inventories, and keep inventory records
• Embodies Traditions Spirits Mission, Vision, and Core Values
• Must ensure all areas meet health and safety standards at all times
• Ensures that all employee and manager issues are resolved quickly
• Monitor budgets and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted
• Addresses all issues related to the above in a timely and professional manner
• Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs
• Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control
• Monitor compliance with health and sanitation standards (wash hands after using restroom, etc.)
• Record the number, type, and cost of items sold in order to determine which items may be unpopular or less profitable
• Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients
• Establish minimum standards for employee performance and guest service
• Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety
• Investigate and resolve complaints regarding food quality, guest service, or facility cleanliness
• Oversees all aspects of the operation
• Monitor employee and guest activities in order to ensure liquor regulations are obeyed
• Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs
• Follows up daily on any outstanding maintenance issues
• Test cooked food by tasting and smelling it in order to ensure palatability and flavor conformity
• Schedule and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity
• Provides overall leadership, supervision and direction on shift operations in order to consistently meet or exceed the guest experience
• Keep records required by government agencies regarding sanitation, and food subsidies when appropriate
• Explain how various menu items are prepared, describing ingredients and cooking methods
• Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in dining facility

Other Duties And Responsibilities

• Attendance in mandatory meetings, training, workshops, and/or seminars
• Superior attendance and punctuality
• Recruiting, interviewing, selecting, hiring, promoting and terminating employees
• Ensure everyone always wears safety/slip resistant shoes
• Performing day-to-day administrative tasks such as maintaining information files and processing paperwork
• Assist the owner with special projects as needed
• Create and support an environment of "Teamwork" by helping a fellow employee or guest, without a second thought
• Uniforms and/or clothing should always be "on stage clean"
• Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
• Adhere to organization policies and procedures
• Ensure everyone wears a safety belt when lifting objects over 20 lbs

Required Qualifications (includes Education, Skills And Experience)

• Excellent organization and problem solving skills
• Knowledge of laws, legal codes, government regulations regarding the food service industry
• Mature judgment and professionalism in handling all matters
• Required knowledge of administrative and clerical procedures and systems such as managing files and records and other office processes, procedures and terminology
• Bachelor's degree preferred but not required with a minimum of three (3) or more years of relevant management experience
• Expert computer skills, ability to compose and create reports, letters, memos and procedures
• Excellent math skills
• Ability to read and understand information and ideas presented in writing
• Excellent oral and written communication skills
• Knowledge of principles and processes for providing guest and personal services; this includes guest needs assessment, meeting quality standards for services, and evaluation of guest satisfaction
• Performing for people or dealing directly with the public. This includes serving guests in restaurants and receiving guests
• Knowledge of economic and accounting principles and practices, banking and the analysis and reporting of financial data
• Knowledge of InfoGenesis software
• Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods, and coordination of people and resources

Working Conditions And Physical Effort

• Moderate exposure to cigarette smoke
• Moderate physical effort required
• Reaches, bends, stoops, lifts, shakes, stirs, pours, carries and pushes
• Noise level is moderate to high
• Essential hand/eye coordination
• Standing during most of the shift
• Some travel, overnight stays as needed, rarely
• Work is normally performed in a typical interior restaurant work environment
• Limited exposure to physical risk
• Lifts and carries supplies, tubs, and cases, weighing up to 50 lbs

#PASSIONISWHATFUELSUS
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