Frosch - Implementation Manager (Fully Remote)

As Implementation Manager you will lead the planning and delivery of key deliverables across a set of workstreams (Business, Technology, Functional, or Controls) across multiple LOBs. You will also need to have a strong business acumen while being execution focused, willing to be hands on, and have practical experience in working on complex travel initiatives.
Job Responsibilities

• Lead complex implementation projects of Concur's travel agency automation software, Complete from initial discovery thru product launch, transitioning post-launch support to service team
• Create & maintain internal/external functional and technical documentation on developed solutions
• Design & execute test plans for online booking tool and mid-office product development releases
• Collaborate with cross-functional teams to design solutions including implementation architecture, risk identification and mitigation, and service delivery incorporating GDS platforms and 3rd party products
• Build and gain alignment on project plan(s) with clear objectives to be delivered, milestones, owners and due dates
• Support operations technology strategy for travel clients including front, mid, and back office
• Provide support and structure to workstreams to ensure alignment of objectives, desired outcome, and execution plans
• Navigate within the organization and align key stakeholders to influence, build consensus and get things done
• Collaborate with cross-functional teams to formulate a roadmap for online booking tool product development and internal content management system
• Own technical and functional documentation of business requirements and develop solutions
• Consult with suppliers and vendors to implement new products and services within the client's travel technology portfolio

Required Qualifications, Capabilities, and Skills

• Proven experience in large complex programs
• Strong problem solving and critical thinking skills
• Knowledge of Microsoft Word, Excel, and PowerPoint/PitchPro
• Strong interpersonal skills and the ability to work collaboratively; develop strong partnership with multiple levels of employees
• Demonstrated ability to handle multiple priorities and produce successful results in a fast-paced environment
• 5+ years in relevant travel role, management consulting, project/program management, or other financial/analytic roles
• Demonstrated leadership skills, self-starter, execution oriented, and ability to take initiative
• Ability to ramp up on new assignments quickly with limited direction in an ever-changing environment
• Strong judgment, professional maturity, personal integrity, strong work ethic, proactive and results-oriented, fact based, has the courage to ask the tough questions and challenge the status quo

Preferred Qualifications, Capabilities, and Skills

• Experience in travel related initiatives preferred
• Experience in working in a controlled/regulated environment is preferred
• Sharepointe

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary
WA $90,750.00 - $171,000.00 / year; NY $90,750.00 - $171,000.00 / year; CO $90,750.00 - $153,000.00 / year; CT $95,500.00 - $171,000.00 / year; NV $90,750.00 - $143,000.00 / year; RI $95,500.00 - $153,000.00 / year; CA $90,750.00 - $171,000.00 / year; NJ $90,750.00 - $171,000.00 / year