Front Office Supervisor Jobs

DoubleTree Suites by Hilton Huntsville South is accepting applications for a Hotel Front Office Supervisor

The Front Office Supervisor is responsible for ensuring the operation of Guest Services, Concierge and Uniformed Services, Security, Communications, and Reservations in an attentive, friendly, efficient, and courteous manner, providing all guests with quality service while maximizing room revenue and productivity, and developing managers and employees.

Education Experience:

• Must be proficient in Windows, Company approved spreadsheets, and word processing.
• Previous management experience required.
• At least 2 years of progressive experience in a hotel or a related field; and at least 2 years of related experience; or a 2-year college degree and 4 or more years of related experience.

Essential (partial list):

• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Respond to all guest's requests, problems, complaints, and/or accidents arising in person or through reservations, comment cards, letters, and/or phone calls, in an attentive, courteous and efficient manner.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Maintain regular attendance in compliance with Expotel Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.
• Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.

Follow up to ensure guest satisfaction.

• Prepare and conduct all front-of-house Room Division interviews and follow hiring procedures according to Expotel Hospitality Service S.O.P.’s. Actively support Human Resources with recruiting efforts.
• Motivate, coach, counsel, and discipline all Room Division personnel according to Expotel Hospitality Service S.O.P.’s.

Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures.

• Develop employee morale and ensure training of front desk personnel.
• Tour rooms operating departments daily, greeting employees and soliciting feedback
• Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments.
• Ensure implementation of all Expotel Hospitality Service policies and house rules. Understand hospitality terms.
• Monitor oversold dates to ensure the maximization of room revenue.