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Front Office Specialist Prn Allentown, Pa
Company | Concentra |
Address | Allentown, PA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Wellness and Fitness Services |
Expires | 2023-09-21 |
Posted at | 8 months ago |
Please be advised, if you are viewing this position on Indeed, that the salary rate/range set forth herein was provided by Indeed. Concentra's market specific rate/range will be provided during the interview process.
- This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
- Checks patients in appropriate patient management system in accordance with client company protocols.
- Files paperwork, medical records and correspondence according to defined company procedure.
- Completes processing of patient referrals including accurate checkout, paperwork processing, patient education and communication with Client Support Services as required.
- Checks out patients in appropriate patient management system according to procedure and distributes records according to the Employer’s protocols.
- Complete understanding and ability to perform in all aspects of front office operations
- Performs receptionist duties to achieve or exceed established service standards
- Explains all required forms to patients and ensures proper completion of all paperwork.
- Assists in maintaining a neat, clean and orderly appearance throughout the facility
- Patient Service Representatives greets patients and visitors, communicates wait times and directs them accordingly.
- Assists in maintaining a neat, clean and orderly appearance throughout the facility
- Obtains authorization as needed to process patients for services needed.
- Assists Center Administrator in managing daily front desk administrative functions.
- Follows HIPAA guidelines and safety rules
- Manages dissemination of all paperwork to outside parties including non-injury paperwork, custody and control forms.
- Attends center staff meetings and participates in ongoing training as a Medical Front Office Assistant
- Maintains inventory of office supplies and printed forms.
- Answers incoming telephone lines in accordance with company procedures and directs the caller accordingly.
- High school graduate or equivalent
- One year of experience in customer service environment preferred
- Demonstrated Intermediate knowledge of PCs, word processing, and data entry
- Demonstrated excellent customer service and communication skills
- Colleague Referral Bonus Program
-
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