Front Line Programs Supervisor (Employment Security Field Office Supervisor )

Position Overview

The Illinois Department of Employment Security (IDES) is seeking an organized, professional, and results oriented individual to serve as a Front-Line Programs Supervisor. Responsibilities include planning and directing the delivery of employment and unemployment insurance (UI) program services, monitoring employee performance, and establishing systems to evaluate delivery of program services and resolve issues. This position provides a great opportunity for someone who has a strong knowledge of employment and UI laws and is dedicated to ensuring compliance with the UI Act, Wagner-Peyser requirements, and other related programs. The ideal candidate for this position will have extensive experience with highly complex UI claims, benefit issues, job searches or referrals and separation and nonseparation adjudication cases, as well as supervising staff who provide employment and UI services to claimants and employers. IDES offers a competitive compensation plan, excellent benefits, and a pension program. We invite you to join our innovative team to help make a positive difference in the lives of Illinois employers and job seekers.

Job Responsibilities

1. Under general direction, serves as a Front-Line Programs Supervisor for the Illinois Department of Employment Security (IDES)

2. Serves as working supervisor

3. Collaborates with the manager in planning, implementation, and evaluation of service delivery of Unemployment Insurance and Employment Services programs at the office level

4. Processes or assists in the processing of unusual, difficult or potentially controversial claims, benefit issues, job searches or referrals and separation and nonseparation adjudication, including but not limited to, those of former office staff and close friends or relatives of current staff members

5. Keeps abreast of federal, state and agency laws, rules and policies related to unemployment insurance and employment services programs

6. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Minimum Qualifications

1. Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college with major coursework in the social sciences, public or business administration

2. Requires three (3) years professional experience with employment and unemployment insurance programs

Preferred Qualifications

1. Five (5) years of professional experience providing unemployment insurance and employment programs services, including but not limited to, adjudication, claims processing and reemployment services
2. Three (3) years of professional experience utilizing computerized tools and/or software to provide unemployment insurance and employment services to clients
3. Three (3) years of professional experience with a state labor exchange system
4. Basic proficiency in Microsoft Office Suite products, including Outlook, Word and Excel
5. One (1) year of supervisory experience, including preparing performance evaluations

Conditions of Employment

1. Requires ability to travel in the performance of duties, with overnight stays as appropriate

2. Requires an Illinois State Police background check and self-disclosure of any criminal history