Front Desk Supervisor Jobs

Front Desk Supervisor Arizona Charlie’s Decatur (Las Vegas, NV) Description:
Summary: Responsible for supervising, coordinating and directing the activities of front office in a manner which will maximize guest service and staff productivity, while minimizing cost. A “working supervisor” position that also performs the duties of a Front Desk Clerk, as needed. Assists the Director of Hotel Operations in the administration of the Front Desk.
Essential Functions

• Works with hotel management team in planning for hotel promotions, special events and sales groups to ensure maximum utilization of room and block rates
• Trains, evaluates, and supervises the front desk staff.
• Completes projects assigned by the Director of Hotel Operations.
• Maintains established credit policies; take appropriate action in obtaining payments when guest’s ledger accounts exceed normal limits and assists in any collection problems on overdue accounts.
• Monitors front line staff to ensure that the front desk is running efficiently and the level of guest service meets standards.
• Investigates and resolves guest complaints and comments; follow up with involved employees to resolve the matter to the guests’ satisfaction.
• Ensures proper staffing/scheduling and that employees receive adequate guidance and resources for achievement of job responsibilities.
• Other duties as assigned.
• Assists the Director of Hotel Operations with hiring of assigned staff
• Investigates and corrects shortages and errors
• Works with sales and housekeeping to ensure that all departments are coordinated to ensure guest satisfaction.

Requirements
Qualifications/Requirements:

• Ability to communicate effectively in English
• Previous experience with LMS preferred
• Previous management experience in hotel/casino environment preferred
• Experience with effective organization and time management involving multiple priorities
• High school diploma or equivalent
• Excellent verbal and written communication skills
• Ability to effectively communicate in small and large group situations, as well as one-on-one
• Outstanding guest service skills
• Must be able to prioritize and work with little direction or supervision
• Present a professional appearance
• 1-2 years hotel front desk experience preferred
• Bachelors or Associates degree preferred

Required Work Cards

• N/A

Physical Requirements

• Sit at a desk or table (approx. 50% of the time)
• Work for sustained periods of time maintaining concentrated attention to detail
• Walk, stand or stoop (approx. 50% of the time)
• Vision, speech, hearing, and literacy (critical)
• Occasionally lift, carry, push, pull or otherwise move objects weighing up to 25 lbs.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Duties to be performed with or without reasonable accommodations.