Front Desk Supervisor Jobs

Summary: Responsible for supervising, coordinating and directing the activities of front office in a manner which will maximize guest service and staff productivity, while minimizing cost. A “working supervisor” position that also performs the duties of a Front Desk Clerk, as needed. Assists the Director of Hotel Operations in the administration of the Front Desk.

Essential Functions:

• Maintains established credit policies; take appropriate action in obtaining payments when guest’s ledger accounts exceed normal limits and assists in any collection problems on overdue accounts.
• Assists the Director of Hotel Operations with hiring of assigned staff
• Completes projects assigned by the Director of Hotel Operations.
• Trains, evaluates, and supervises the front desk staff.
• Ensures proper staffing/scheduling and that employees receive adequate guidance and resources for achievement of job responsibilities.
• Investigates and corrects shortages and errors
• Works with sales and housekeeping to ensure that all departments are coordinated to ensure guest satisfaction.
• Works with hotel management team in planning for hotel promotions, special events and sales groups to ensure maximum utilization of room and block rates
• Other duties as assigned.
• Investigates and resolves guest complaints and comments; follow up with involved employees to resolve the matter to the guests’ satisfaction.
• Monitors front line staff to ensure that the front desk is running efficiently and the level of guest service meets standards.

Qualifications/Requirements:

• Work for sustained periods of time maintaining concentrated attention to detail
• High school diploma or equivalent
• Vision, speech, hearing, and literacy (critical) Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Duties to be performed with or without reasonable accommodations.
• 1-2 years hotel front desk experience preferred
• Previous management experience in hotel/casino environment preferred
• Experience with effective organization and time management involving multiple priorities
• Previous experience with LMS preferred
• Walk, stand or stoop (approx. 50% of the time)
• Excellent verbal and written communication skills
• Occasionally lift, carry, push, pull or otherwise move objects weighing up to 25 lbs.
• Ability to effectively communicate in small and large group situations, as well as one-on-one
• N/A Physical Requirements
• Ability to communicate effectively in English
• Sit at a desk or table (approx. 50% of the time)
• Present a professional appearance
• Bachelors or Associates degree preferred Required Work Cards
• Must be able to prioritize and work with little direction or supervision
• Outstanding guest service skills