Front Desk / Customer Service Representative

We’re a rapidly growing, award winning franchise that is not your typical company! We change lives. We help children reach their goals.
Benefits:

• Valuable work experience
• Great pay
• Leadership roles
• Future references/referrals
• Flexible hours
• Increased social opportunities

Requirements:

• Excellent interpersonal communication and organizational skills
• Ability to work with children
• Must pass background examinations (included with training)

Job Title: Front Desk Customer Service Representative
Reports to: General Manager
FLSA Status: Non-Exempt
Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company.
Duties and Responsibilities:

• Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
• Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area.
• Processes student registrations using effective sales/customer service techniques.
• Prepares twice daily student lesson schedules for use by instructors and management staff.
• Resolves customer concerns/complaints using a professional approach.
• Updates informational displays with accurate and timely promotions and literature.
• Schedules and manages birthday/pool parties. Supervises private party staff.
• Checks in students on the attendance tracking system.
• Checks voicemail and email correspondence and responds in a timely manner.
• Makes collection calls to resolve open account problems.
• Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.
• Assists members with purchases of merchandise and vending.
• Greets parents and students as they report to the front desk.
• Monitors Snack Shack area and provides guidance to Snack Shack staff.
• Fulfills other duties and responsibilities as assigned by the Employer.
• Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.

Education/Experience: High school diploma or GED required. Some college preferred. Two years previous customer service and/or administrative office experience required. Intermediate level computer skills required using Word, Excel and other software systems.
Certifications and licenses: Ellis CPR/AED and Ellis First Aid certifications required. (May be obtained within first 90 days of employment if applicant possesses the equivalent certifications from another nationally recognized training provider)
Work Environment: While performing this job, the employee is exposed to heat and humidity occasionally. Noise level is usually moderate.
Goldfish Swim School Webster is a learn-to-swim facility for kids ages 4 months to 12 years. Our proven confidence-building curriculum promotes a love of swimming and teaches children to be safer in and around the water. For additional information see https://www.goldfishswimschool.com/webster/
NOTE: The information within this posting is not all-inclusive and may be subject to change.Webster Swim Club LLC is an Equal Opportunity Employer.All associated locations are independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchisee. All inquiries about employment at this franchise should be made directly to the franchisee, and not to Goldfish Swim School Corporate.
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.