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Front Desk Clerk (Full-Time)
| Company | EverSource |
| Address | , Seattle, 98109 |
| Employment type | FULL_TIME |
| Salary | $24 an hour |
| Expires | 2023-09-15 |
| Posted at | 8 months ago |
- Requirement: Hospitality/customer service experience is critical, proficient in Microsoft office (Excel, PPT).
- Internal Employee Referral Bonus Available
- Internal Employee Referral Bonus Available
- Starting Pay: $24.00 per hour.
- Location: Seattle, WA 98109. Note: online applications accepted only.
- We are hiring immediately for a full-time FRONT DESK CLERK position.
- Schedule: Full-time schedule. Monday through Friday, 8:00am - 5:00pm. More details upon interview.
- Perks: Monthly parking stipend $250/month; on-site gym.
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EverSource is an innovative facilities management company that ensures dedication to its clients and a positive company culture. From mailing processes to copy center management, EverSource associates perform essential tasks efficiently, thoroughly, and in a personalized manner. As a company, we are committed to providing our clients with top-notch services and our associates with frequent growth opportunities. At EverSource you will be a valued team member whose innovative thinking will be not only accepted but encouraged and implemented.
Join EverSource’s Talent team today!
This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the “job search” in MyOpportunity to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email then you can check the status under Careers in MyOpportunity by clicking on “referral tracking.” For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email [email protected].
Job Summary
Summary: Checks guests in and out of the hotel. Resolves challenges throughout guests' stays. Promotes hotel services and amenities to guests and upsells products.
Essential Duties and Responsibilities:
- Performs other duties as assigned.
- Complies with record retention, Standard Operating Procedures and daily responsibilities.
- Answers, records and processes guest calls, messages, requests, questions and concerns.
- Coordinates with Housekeeping to track readiness of rooms and report guest concerns.
- Practices safety standards at all times.
- Runs daily reports, identify any special requests and check reports for accuracy.
- Answers telephones using appropriate etiquette, transfers calls to the right person or department; takes and relays messages.
- Follows up with guests to ensure issues have been met to their satisfaction.
- Assigns rooms according to guest request and preferences whenever possible.
- Balances and drops receipts according to accounting specifications.
- Processes all payment types, including room charges and cash, check, debit and credit transactions.
- Processes all check-outs; resolves issues related to late disputed charges.
- Welcomes and acknowledges each guest with a smile, eye contact and friendly greeting, using the guest's name when possible.
- Communicates parking procedures to guests, dispatch bell staff and valet staff as necessary.
- Completes designated cashier and closing reports in the computer system.
- Speaks to guests and coworkers using clear, appropriate and professional language.
- Processes all guest check-ins by confirming reservations, assigning rooms and activating room keys.
- Anticipates guests' service needs by asking questions, listening to guest preferences and taking action when possible.
- Provides guests directions and information regarding the property and local points of interest.
Apply to EverSource today!
EverSource is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)
Eversource maintains a drug-free workplace.
Associates at Ever Source are offered many fantastic benefits.
- Discount Marketplace
- Flexible Spending Accounts (FSAs)
- Holiday Time Off (varies by site/state)
- Dental
- Associate Shopping Program
- Health and Wellness Programs
- Vision
- Pet Insurance
- Paid Time Off
- Retirement Plan
- Disability Insurance
- Medical
- Employee Assistance Program
- Identity Theft Protection
- Commuter Benefits
- Life Insurance/ AD
- Paid Time Off: Full-time & Part-time employees will accrue vacation beginning day of hire and accrue for each hour worked. Hourly accrual rate is .01923 not to exceed 40 hours
- Holidays: Full-time and Part-time Associates will receive Six (6) paid holidays; eligible after 90 days of employment
- Sector Paid Sick Leave: Up to five (5) days of paid sick time depending upon month hired; full-time associates eligible after six (6) months of employment
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