Dental Front Office - Full Time

Description: We know there is someone out there that will make an excellent addition to our team. Someone who gets along well with others, is thorough and efficient, can follow company procedures, is able to multi-task and has amazing customer service. Our clinic is a dynamic place to work, practice, and grow. We have 4 primary care health centers and deliver integrated services including Medical, Behavioral Health, Pharmacy, Dental, specialty referrals, chronic disease management, health education, and much, much more.

• Full-time Benefits include: Full health insurance, 5% of gross to a 403b retirement account, life insurance, Vacation leave, PTO leave, Holiday pay, Short/Long term disability, wellness benefit
• Location: Monument Valley, Utah
• Wage depends on education and experience

Essential Duties and Responsibilities

This position will carry out the following responsibilities:

• Follow all personnel policies and procedures of Utah Navajo Health System, Inc..
• Help maintain a peaceful and orderly waiting room environment, including helping to deal with any frustrated patients.
• Serves each and every person with amazing customer service, by answering questions, providing service information, resolving concerns in a positive, helpful manner, by applying soft skills strategies.
• Any other tasks, projects, or duties that are requested by the Employee's supervisor or other UNHS management or administration that is at all reasonably related to UNHS and/or the Employee's employment with UNHS.
• Help to maintain a smooth flow of patients from the waiting room to dental operatory and elsewhere.
• Ensure that all patient information is adequately updated at each encounter.
• Ensure the standards of dress in order to present a professional appearance.
• Collect payments/co-payments at the time of check-in, before services are rendered. Competent in using and understanding the payment process, ie. Opening and closing batches, post payments, reconcile batch and ledger at end of each shift.
• Cordially answer incoming UNHS phone calls; taking care to assure that accurate messages are taken and delivered to the appropriate personnel being careful to screen calls for all medical providers and taking messages for the providers;
• Knowledge of the different types of insurance, how insurance works, insurance verification, eligibility, copayments, deductible and reimbursement.
• Competent in scheduling, rescheduling, and canceling patient appointments. Knowledge of appointment types and events, understand the scheduling system.
• Help to maintain a working relationship between the front office and clinical staff;
• Learn and understand dental terminology well enough to be able to communicate necessary information to assist patients with their appointments.
• Collect, input, update, scan Patient Registration demographics and documents.
• Maintain patient and business confidentiality as per UNHS's policies and procedures, as well as in compliance with H1PAA and other applicable law.

Requirements:

• Must be able to work well with others.
• Dental office or dental assistant experience preferred.
• Must have at least two years of direct work experience with communicating and assisting the general public; preferably in a healthcare related work environment
• Ability to communicate in Navajo is preferred.
• Must be able to work flexible hours.
• Must have an excellent work history and customer service mindset.

Education & Experience: High School Diploma. Minimum of 2 years dental or medical front desk experience that includes insurance and prior EMR, EHR or EDR experience. Prior experience in dental is preferred, including dental assisting. Certificate’s, degree or professional organization affiliation is preferred.

As a Tribal Organization the Utah Navajo Health System, Inc. (UNHS) treats patients with high risk and underlying chronic medical conditions. Therefore, UNHS requires its employees to show proof of immunization prior to their employment with UNHS or during their employment. Below is a list of immunizations/vaccinations required to be employed or to continue employment with UNHS.
The immunizations/vaccinations include but not limited to following:

• Influenza vaccine for the current year.
• Tetanus, diphtheria, and pertussis (Tdap).
• Any other vaccinations as requested.
• Varicella titers, history of varicella or varicella immunization series.
• Complete Hepatitis B vaccine series (3 doses), documented proof of titers indicating immunity, or a declination that may be signed upon arrival.
• MMR (Measles Rubeola, Mumps, Rubella): Documentation of two MMR vaccines (OR) Documentation of MMR titers.
• Proof of up-to-date PPD skin testing, if previously negative (OR) Proof of positive PPD skin test with the most recent chest x-ray and treatment history.
• COVID-19 vaccine

UNHS would not be able to achieve our goal of quality equitable healthcare for people living in southeastern Utah without our committed and competent staff. UNHS continually attracts the most devoted healthcare professionals and administrators this region has to offer.We are a NPEA and EEO compliant employer.