Front Desk Associate - Mamaroneck, Ny - Full-Time

The Front Desk Associate is responsible for all departmental functions aligned with the mission, vision, and goals of PM Pediatrics. The Medical Receptionist role is an opportunity for a medical receptionist to apply their skills in a pediatric urgent care setting and assist with primary patient care based on individual patient needs within their scope of practice under the physician’s direct supervision. This position maintains effective working relationships with all customers, including patients/families, physicians, employees, volunteers, and vendors.

• Greet patients warmly as they arrive
• Accurately obtain and electronically document patient demographic, insurance, and payment information
• Maintains operations by following policies and procedures; reporting needed changes to management team
• Provide clinical support for providers, patients, and office operations
• Fax, file, scan necessary paperwork
• Enhances health care practice reputation by accepting ownership for accomplishing new and challenging requests; exploring opportunities to add value to job accomplishments
• Maintains safe, secure, and healthy work environment by following and enforcing standards and procedures
• Collect credit card and co-payment information
• Answer phones and route calls to the appropriate party
• Assisting patients with complaints and taking an active role in service recovery when needed
• Verify eligibility and insurance information
• Maintain order and cleanliness of the waiting room
• Helps patients in distress by promptly notifying medical staff of emergencies
• Maintains patient confidence and protects operations by keeping patient care information confidential in compliance with HIPAA regulations
• Assist parent and children in the reception area
• Keep exam rooms and front reception stocked with adequate supplies
• Perform other administrative, and clinical support duties as needed

• Excellent customer service skills
• Ability to multi-task in a fast-paced environment
• Knowledge of Microsoft Office Suites
• Knowledge of electronic health records (eCW preferred)
• A processional and friendly demeanor
• Prior experience as a receptionist in a healthcare environment
• Strong communication and organizational skills