We Put the World on Vacation

At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

How You’ll Shine

As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests’ vacations memorable from registration to checkout. You’ll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations.

Though no two days are the same at Wyndham Destinations, you’ll have the opportunity to:

• Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios
• Respond to guest inquiries and concerns as quickly and completely as possible
• Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities
• Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions
• Promote teamwork and quality service through daily communications and coordination with other departments
• Bring smiles to guests from around the world by providing warm welcomes
• Provide guests with room rate quotes
• Reserve and confirm reservations for individuals and/or groups
• Process cash and credit card transactions strictly following established procedures

What You’ll Bring

• Ability to multitask and work in a fast paced environment
• Attention to detail and strong organizing skills
• Basic math skills and knowledge of proper cash handling procedures
• One year of guest services experience in a hospitality environment or one year of customer service experience in a service or retail environment preferred
• Ability to solve problems with a minimum of supervision
• High school diploma or equivalent
• Basic computer and office skills
• Ability to work independently or with others as needed
• Hotel hospitality front office system knowledge a plus
• Professional appearance and a positive, can-do attitude
• Excellent communication skills with the ability to read, write and understand English

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

• Flexible spending accounts
• Voluntary income protection benefits
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Vision
• Disability
• Wish day paid time to volunteer at an approved organization of your choice
• Employee Assistance Program
• Wellness program
• Legal and identify theft plan
• Life and accident coverage
• Pet Insurance
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Dental
• Medical

Compensation

The hourly rate for this role is $22.00.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.