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Customer Service - Bank
Company | USAA |
Address | Tampa, FL, United States |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting,Financial Services |
Expires | 2023-09-21 |
Posted at | 8 months ago |
Why USAA?
- Ability to manage multiple tasks such as efficiently navigating between systems and resources
- Embrace continuous improvement and development through coaching and collaboration with manager and team members
- Advise and educate members on available USAA digital tools and resources to improve the user experience
- Develop banking product knowledge to attract new members and expand relationships with current members through product acquisition
- Use effective communication and probing questions and critical thinking skills to identify member needs and provide relevant solutions which may include offering banking products
- Apply strong time and call management skills in assisting members with banking needs
- Handle inbound member calls in a fast-paced contact center environment
- Provide outstanding member service by demonstrating empathy, active listening, and professionalism
- High School Diploma OR GED
- Strong interpersonal and communication skills
- Ability to provide outstanding customer service for our members by communicate clearly and professionally by phone or email to process banking requests and provide information on banking products
- Successful completion of a job-related assessment is required
- Ability to prioritize and multi-task while navigating through multiple business applications
- 1 year of customer contact experience in a needs-based sales environment
- Prior experience in a fast-paced contact center environment
- 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone
- US military experience through military service or a military spouse/domestic partner
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