Franchised Vice President Of Operations

Job Number 23067353
Job Category Brand Management
Location Residence Inn Harrisburg North, 2250 Kohn Rd, Harrisburg, Pennsylvania, United States
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, Titan Hotels. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Vice President of Operations is responsible for providing active, hands-on leadership to meet and exceed each hotels revenue, house profit and guest satisfaction goals for his region. This individual is expected to be the primary person overseeing the properties both operationally and financially. This position reports to the Senior Vice President of Operations.

Duties and Responsibilities

• Ensure all hotels meet and exceed service and product quality goals by constantly monitoring results, evaluating, and re-designing processes, and implementing changes as needed.
• Plan, coordinate, and execute the annual budget process.
• Partner with Payroll/Human Resources and Accounting team members to resolve HR/payroll and accounting related issues.
• Establish and monitor staff performance and development goals, assign accountability, set objectives, establish priorities and conduct annual performance reviews.
• Mentor and develop staff using a supportive and collaborative approach: assign accountability; set objectives; establish priorities; and monitor and evaluate results.
• Ensure properties are being maintained in a lean, efficient and effective manner.
• Maintain high brand QA results including inspection/audits by local, state and other inspections by various authorities.
• Responsible for assessment of performance, working with General Managers on strategy implementation, assessment of performance, and redirection as required to maximize performance.
• Promote a Culture of results-oriented Performance throughout all properties.
• Maintain and advance job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations.
• Advise Executive team on financial planning budgeting, cash flow and operation policy matters.
• Ensuring budgeted revenue and house profit for all properties are met while maintaining all hotel standards.
• Ensure General Managers are communicating with staff regarding current programs and procedures.
• Create and maintain synergies among all properties in all areas including sales, maintenance, financial processes etc.
• Assist in the development of corporate initiatives by providing specific input as strategies are developed to drive gross revenues and RevPAR.

JOB REQUIREMENTS

Required Skills and Experience

• Proven track record of success facilitating progressive organizational change and development within a growing organization.
• Exceptional written, oral, interpersonal, and presentation skills and the ability to effectively interface with senior management, investors, peers, staff and guests.
• Ability to operate as an effective tactical and strategic thinker.
• A minimum of 5 years' experience in senior management/above property role within the hospitality industry.
• High level of flexibility regarding overtime during busy periods as required by the business.
• Self-reliant, good problem solver and results oriented.
• Superior management skills: ability to influence and engage direct and indirect reports and peers.
• Excellent judgment and creative problem-solving skills including negotiation and conflict resolution skills.
• Strong mentoring, coaching experience to a team with diverse levels of expertise.
• Energetic, flexible, collaborative, and proactive; a team leader who can positively and productively impact both strategic and tactical finance and operational initiatives.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job.

This company is an equal opportunity employer.

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