Food & Beverage H/H Roles At The Morocco Pavilion At Epcot

We are looking for Food & Beverage Cast Members to support the Morocco Pavilion in World Showcase at EPCOT! Candidates must be able to authentically represent Morocco in culture, heritage, traditions, and language.
As a Food & Beverage Cast Member, we are passionate about creating a magical and enjoyable dining experience! This role may include working in restaurants, private dining, and convention locations.
We are responsible for greeting Guests upon arrival, seating Guests in the dining room, creating and managing reservations within a computer system, maintaining a seating chart, and resolving Guest situations.
Food & Beverage Cast Member roles receive a starting rate of $15.00/ hour.
Responsibilities :

• Control the flow of business by practicing rotation seating, anticipating table availability
• Provide Guest Service when problems arise and assist in finding solutions with Guests and Cast Members.
• Escort guests to their assigned table, deliver and present menus
• Prolong standing, speaking to large crowds during peak operational hours in different weather conditions
• Work as part of a fast-paced team to meet target goals during your shift
• Operate a dining system software on a handheld device or computer to access the seating chart to assist with accurate quoted waiting times to Guest and maintain the wait list
• Understand and explain menu offerings to Guest and answer questions about the food products
• Process Guest orders accurately through a point-of-sale system (POS register), count money, make change, and process credit card transactions
• Proactively engage with Guests by recognizing and greeting arriving guests, addressing, answering questions, giving directions, and other information
• Acknowledges all departing guests and invites them to return
• Food preparation & assembly of food products including but not limited to beef, pork, poultry, fish, shellfish, gluten, soy, peanuts, tree nuts, egg, dairy products, and working around alcohol
• Bussing tables, running food, folding napkins, collecting in-room dining trays from hallways, and other side duties

Basic Qualifications :

• MUST be able to demonstrate Cultural Authenticity pertaining to Morocco
• Cast Members may be required to handle cleaning chemicals and supplies
• Observational skills to identify Guest needs and ensure safety guidelines are being followed
• Written and verbal communications skills
• Partner with team to make adjustments for operational changes
• Develop relationships with Guest and Cast Members from all lines of business to provide excellent service to our Guests and Cast
• Flexible scheduling availability including first and second shifts, third shift if applicable, weekends, holidays, overtime and double shift
• Written, verbal and interpersonal communications skills
• Must be at least 18 years of age
• Operate mobile devices and other computer systems
• Cast Members may have exposure to food and beverage products
• Physical role including lifting, pushing, pulling, bending twisting, standing, climbing, walking, and kneeling

Preferred Qualifications:

• Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays are preferred
• Previous experience speaking in front of large groups or audiences
• Bilingual preferred
• Previous restaurant experience preferred
• Previous cashier experience
• Part-Time requires full availability for any shift, a MINIMUM of three (3) days per week, including nights and holidays

Additional Information :
SCHEDULE AVAILABILTY Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am. Please note that the principles of seniority are used to schedule all roles.
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IMPORTANT: You may only apply once in a six month period. If you have applied within the last six months, please log in to your account to view your current application status.
KEYWORD: WDW Casting, WDWCASTING