Food And Beverage Manager

Company Description

About Westgate Resorts

Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

About Westgate Vacation Villas & Town Center Resort:
Westgate Vacation Villas & Town Center Resort, which boasts more than 3,000 accommodations, offers you a great opportunity to meet and share stories with guests who arrive from around the world to enjoy Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers such as 14 heated outdoor pools, 14 hot tubs and the state-of-the-art Ship Wreck Island Water Park.

To ensure objectives are met in all the restaurants, bars and food outlets. Direct and coordinate all activities regarding the restaurant, and beverage departments by performing the following duties personally or through subordinate supervisors.

Essential Duties and Responsibilities

• Maintains current and accurate standard operating procedural manuals to include: service standards, cash handling procedures, menu item preparation, specifications, safety and security, purchasing, ordering, receiving, stocking, requisitioning and internal audit policies
• Recognizes/praises staff extraordinary service, rewards staff utilizing team recognition programs
• Performs POS System, voids within department procedures
• Observes use of cash registers to ensure proper programming and use
• Attends and participates in required department manager meetings
• Prepares/maintains accurate and complete monthly department reports per company policies
• Maintains accurate outlet analytical information throughout the year to support budget planning
• Performs department self-audit annually documenting policy violations
• Observes staff opening/closing outlet procedures, maintains current documents checklist
• Maintains each outlets par stock per department procedure
• Discipline individual staff in accordance to company guidelines
• Responds to guest inquiries, complaints in a professional and urgent manner
• Prepare weekly revenue forecasts and adjust work schedules for the entire staff to ensure presence of requisite labor force on each shift with objective to meet customer service standards budgeted guidelines
• Documents staff call-in/tardiness
• Ensures adherence to beverage controls per company and department policies
• Oversees and coordinates work of the entire staff engaged in executing guest service, preparing meals and beverages to ensure adherence to recipes and quality standards
• Inspects bar and restaurant locations for conformance to governments and company safety, security and sanitation requirements
• Conduct formal performance evaluation of all beverage staff and restaurant management
• Authorize discounted/complimentary guest relation checks within department guidelines
• Submits POS system program changes per department procedures
• Supports/embraces company's Service philosophy, motto, standards, and Principles of Service
• Participate in company monthly Goals & Measurements Program
• Maintains current job descriptions within department
• Ensure adherence to product receiving procedures consistent with department policies
• Maintains proper key control
• Approves invoices per company policy
• Ensure the proper quantity and control of Food, Beverage and other supplies to include cost controls, quality control, inventory accuracy and rotating stock
• Evaluates individual staff customer service quality levels daily
• Submits China, glassware, Silver and Linen inventory quarterly
• Maintains and evaluates a spill/mistake drink record daily
• Administers liquor/beverage requisitions per department procedure
• Responsible for New Hire staff selection, interviewing, and department training. These are all to be conducted within company/department guidelines
• Submits accurate related costs to department transfer requisitions
• Audits Guests' checks, documenting irregularities, cash control violations
• Include the following. Other duties may be assigned.
• Operate outlets within company guidelines
• Completes guest walk out reports per department policy
• Researches/tracks missing check reports
• Develop and implement outlets business plans, review and recommend adjustments quarterly
• Assigns daily production planning
• Implements department action plans as directed.
• Completes/maintains monthly inventories with accuracy per established procedure
• Costs out new concepts/venues to analyze profitability
• Enforces staff, company and department grooming policies
• Ensure all areas are adhering to company cash handling procedures, conduct cash till and bank audits on regular basis.
• Organize regularly scheduled training classes and meetings with the entire staff

Supervisory Responsabilities

Responsible for the overall direction, coordination and evaluation of these areas. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining of team members; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Associate's degree (A, A) or equivalent from two-year college or technical school; or six months to one year related experience and/or training, or equivalent combination of education and experience.

Language Skills

Ability to read, analyze and interprets general business periodicals, professional journals, technical procedures or governmental regulations, Ability to write reports business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

Certificates, Licenses, Regitrations

Food Handlers Certification required within 30 days of hire and must be maintained on a current/valid status. Must successfully attend Company Mandatory Manager Training programs

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to stand, talk, and hear. In addition, the employee is occasionally required to taste and smell. The team member frequently is required to climb or balance. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Additional Information

Why Westgate?

• Military Leave
• 401K with generous company match
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Advancement & development opportunities
• Paid Time Off (PTO) – vacation, sick, and personal
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Get access to your pay as you need it with our Daily Pay benefit
• Paid Holidays
• Tuition Assistance
• Employee Assistance Program (EAP)
• Community Involvement Programs
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Pet Insurance
• Comprehensive health benefits – medical, dental and vision

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.