Floor Supervisor - Blackjack/Poker

Assist the shift supervisor in directing operations and administrative functions to ensure the poker and blackjack tables are financially and managerially successful.

• Assist in developing promotions, implementing and monitoring for success.
• Supervise blackjack games; verify blackjack payouts to ensure they are accurate.
• Assist the Manager in scheduling dealers for all shifts.
• Assist in the designing of promotions to include implementation and monitoring for success.
• Understands and adheres to all Title 31 procedures.
• Apply written poker and blackjack rules when rendering a decision.
• Performs other job related duties as assigned.
• Adheres to table games policies, procedures and internal controls.
• Monitor all card games, open and close games.
• Ensures compliance with internal control procedures, state and tribal gaming laws, and the Bank Secrecy Act.
• Assist and direct with poker tournaments.
• Verify winning poker jackpots for compliance with gaming laws.
• Coordinate poker and blackjack room support requirement with other departments.
• Possesses a working knowledge of all table games, house rules, and table games counting methods and procedures.
• Greet guest to ensure they have the best possible experience.

SUPERVISORY RESPONSIBILITIES

• Maintains staff by recruiting, selecting, orienting, and training team members; maintaining a safe, secure, and legal work environment; developing personal growth opportunities.
• Requires strong leadership and motivational skills. Will interact with various levels of staff, management, government officials, and the public.
• Accomplishes staff results by communicating job expectations; grooming standards, planning, monitoring, and appraising job results; coaching, counseling, and disciplining team members; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.

Ability to maintain strict confidentiality of classified information. Knowledgeable in all aspects of poker room operations and types of poker games. Knowledgeable in all aspects of blackjack, and have an understanding of all blackjack game regulations. Ability to assist with scheduled and related logistical matters. Strong operational and administrative skills required. Ability to tactfully and diplomatically interact with the guests and team members. Must possess a high regard for customer service and team member relations.

EDUCATION and/or EXPERIENCE

High School Diploma or GED required. Minimum five years as a poker dealer, and two years as a floor person. Minimum of 1 year of Blackjack or Table Games dealing experience.

LICENSES, CERTIFICATES, REGISTRATIONS

Must undergo and successfully pass a background investigation to obtain and maintain a gaming license issued by the Morongo Gaming Agency.

LANGUAGE SKILLS

Public speaking skills are important to the successful conduct of this position. Ability to read, analyze and interpret technical reports, general business periodicals, professional journals or governmental regulations. Ability to write reports and business correspondence.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to calculate figures and amounts such as discounts, interest, commissions, rates, ratio, proportions and percentages. Strong mathematical skills and ability to make accurate payoffs in a timely manner.

REASONING ABILITY

Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of instructions furnished in written, oral, diagram or schedule form. Ability to apply legal, regulatory and procedure doctrine, concepts and policy to practical situations. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

While performing the duties of this job, the team member is regularly required to stand; use hands to finger, handle, or feel; talk or hear; and taste. The team member frequently is required to walk and reach with hands and arms. The team member is occasionally required to sit. The team member must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

This is a fast paced work environment and the position requires the ability to cope with it. The casino environment has moderate to loud noise levels and is a smoking environment.

WORKING HOURS

Because we are open 24 hours a day, 365 days a year, most positions require flexibility in scheduling and may require Team Members be available for evenings, weekends, holidays and special events. A typical workweek and normal work schedules may vary based on business needs and may include scheduled shifts Monday through Sunday. Position may require overtime.

INDIAN PREFERENCE

We are an Equal Opportunity Employer while practicing Native American preference according to law.