Flight Support Specialist Jobs

The Flight Support Specialist will be part of a team responsible for aircraft owner’s relationship to flight coordination and flight dispatch activities. This role is key in the communication chain between internal and external clients to ensure Part 91 and Part 135 trips are executed in a timely and efficient manner. The full-time exempt position is either based at a corporate office or remote as defined by management and reports to a Manager, Flight Support. POSITION SUMMARY

• Compensation: Salary $80,000 - $105,000
• Shift: Sunday-Wednesday | 6pm-4am pacific time
• 100% On-site position

Responsibilities

• Maintain relentless follow-up on all trip details and arrangements
• Submit owner approval requests to appropriate client representative, adhering to guidelines and requirements
• Accountable as the primary contact relative to the scheduling and dispatching of aircraft and crew
• Ensure security checks and risk assessments are completed during the flight planning check
• Responsible for the preparation, coordination, and communication of all applicable flight logistic including such items as trip itineraries, hotel reservations, ground transportation, catering, handling, over-flight permits, runway analysis, FBO and ramp reservations etc.
• Ensure compliance with all applicable rules and regulations within flight supports purview
• Support managed account aircraft utilization goals within team
• Participate in OCC AOG or trip interruption resolutions
• Maintain communications with the crew, aircraft owners and passengers as necessary regarding the status of trip details
• Resolves customer requests, questions and concerns, which frequently require analysis of situations to determine best use of resources
• Serve as liaison between the customer and various internal departments and external vendors, including preparing and maintaining communication between these groups
• Other duties and tasks as assigned
• Required to be on a rotating on call schedule
• Be sensitive to the aircraft owners needs by using varying degrees of discretion
• Be a good team member to all customer facing teams (Flight Crew, Aircraft Manager, Maintenance Manager, FP&A Reps) in support of the responsible, safe and transparent management of aircraft
• Greet and assist with departures and arrivals of owner flights and their guests as necessary
• Coordinate aircraft schedules according to owners requirements, crew availability, mechanical requirements, weather, and government regulation
• Review the operational status of the fleet and irregular operation {IROP} recovery as well as threat analysis
• Support team effort through courteous and professional interaction, excellent communication, and a genuine desire to service our clients
• Promote and maintain a positive image of Clay Lacy Aviation and adheres to the highest level of ethics whether you are communicating verbally, in writing or in person

Key Performance Indicators

• Individual performance to established company process and policy
• Individual performance to internal and external customer satisfaction

Qualifications
E DUCATION
Bachelor Degree in Business, Aviation or Business Management preferred. FAA Dispatchers license preferred.
E XPERIENCE
2-5 years experience in flight coordination, dispatch, charter and customer service organizations with increasing levels of responsibility.
S KILLS AND A BILITIES

• Knowledge of a charter business and its components and requirements
• Excellent verbal / written communication skills
• Knowledge of FAR Part 135 and FAR Part 91 operations, restrictions, and requirements
• Entrepreneurial spirit to thrive in a fast paced and achievement- oriented environment
• Ability to provide high levels of customer service in a high stress and constrained environment
• Experience in resolving AOG and other trip interruption events
• Must be able to effectively communicate with all levels of CLA Management and its employees along with our customers & vendors

B ENEFITS
Clay Lacy Aviation offers an excellent benefit package including medical, dental, vision, matching 401(K).
Equal Opportunity Employer
In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.