Field Service Technician Jobs

SUMMARY

The Field Technician is responsible for demonstrating exceptional customer service while conducting mechanical repairs and/or service to internal and external customers equipment. The position is primarily responsible for traveling to customer sites, representing the companys values and ensuring that their equipment is serviced to the standards of Southwest ToyotaLift

Responsibilities:

The following responsibilities are a general guideline and not intended to be an exhaustive list of the full scope of responsibilities.

Duties and responsibilities are subject to change based on business needs and at managements discretion.

• Capability to trouble shoot mechanical issues and write clear job recommendations and descriptions
• Keep van clean. Report any vehicle problems to your supervisor.
• Perform manual labor such as heavy lifting and operation of power equipment
• Complete paperwork, as needed, to open work orders / close work orders accurately and in a timely manner to ensure appropriate processing and billing
• Lubricate vehicle and perform other duties in connection with maintenance and operation of lift truck as required
• Make repairs as needed including replacing worn or broken parts, adjusting brakes, tightening body bolts, aligning wheels, etc.
• Repair gasoline, LPG, electric or diesel-powered forklifts
• Communicate effectively with supervisors and escalate issues as needed
• Demonstrate knowledge of parts and the ability to determine if parts are needing to be replaced or repaired
• Practice safe work habits
• Ability to professionally communicate with customers both in-house and in the field; and build strong relationships

Qualifications

• High school graduate
• Appearance must be neat and professional
• Expected to attend technical classes when offered by management
• Ability to drive company vehicle to customer sites.
• Ability to communicate clearly verbally and written
• Excellent driving record (as shown on current DMV report)
• Three to five years forklift/material handling technician experience
• Customer service attitude and aptitude

Physical Requirements

• Must be physically able to operate / drive a company
• Must be able to physically operate power machinery, use hand tools, use air compressor tools, band saw and department grinder, steam cleaner and parts washer machines,
• Must be physically able to repetitively stoop, bend, push, pull, squat, climb, and kneel on a regular basis
• Must be able to physically lift 50 pounds unaided

Salary: $31.00 - $39.00 per hour