Field Service Technician Jobs

Company Overview

At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Department Overview

Vigilant Solutions has created the most comprehensive online platform for generating investigative leads for law enforcement agencies throughout the world. By combining an advanced suite of license plate recognition (LPR), facial recognition, parking, and ballistics technologies with unmatched analytics and exclusive content, our organization seeks to improve safety for both officers and communities alike. Vigilant’s unique product offerings are now being offered and adopted by parking operations worldwide to provide additional safety, efficiency and cost-savings for parking enforcement.

We are looking for a self-starter Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

The Field Service Technician will be responsible for but not limited to the following:

• Troubleshoot system failures that may be a result of hardware failure, network or software configuration issues
• Cooperate with technical teams and share information across the organization
• 90% travel within the United States
• Train and supervise third party integrators on the installation of mobile and fixed ALPR cameras
• Follow all company’s filed procedures and protocols
• Comprehend customer requirements and make appropriate recommendations/briefings
• Produce timely and detailed service reports with customer sign off and acceptance
• Coordinate site surveys, third party contractor installations, training and service calls with customers and post-sale support teams
• Configuring cameras and software within the end customer’s network environment (firewalls, VPN, security programs, etc.)
• On-site System Start Up and Commissioning of Automated License Plate Recognition (ALPR) cameras in both a mobile and fixed environment across the US
• Train administrators and end users on full suite of ALPR products, including PC client applications and back office hosted server applications for Parking Enforcement
• Build positive relationships with customers
• Diagnosing technical issues and determining proper solutions

Qualifications:

• 2+ years of Electronics Technician/Specialist, System Technologist, Networking, IT, System Administrator, and/or Field Service experience
• High School Diploma or equivalent

#LI-MM1

Basic Requirements

• 2+ years of Electronics Technician/Specialist, System Technologist, Networking, IT, System Administrator, and/or Field Service experience
• High School Diploma or equivalent

Travel Requirements

Over 75%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• 401K with Company Match
• Paid Parental & Family Leave
• 9 Paid Holidays
• Generous Paid Time Off Packages
• And more!
• Employee Stock Purchase Plan
• Medical, Dental, Vision benefits
• Incentive Bonus Plans

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.