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Ferrari Store Manager Jobs
Company | Ferrari |
Address | Rutherford, NJ, United States |
Employment type | FULL_TIME |
Salary | |
Category | Retail Apparel and Fashion,Retail |
Expires | 2023-06-17 |
Posted at | 11 months ago |
Position Information
Job Summary: The Store Manager is responsible for all aspects of store operations, visual merchandising, and customer service. A strong leader with ability to drive sales through excellent customer service skills, strong visual presentation, and have a full understanding of the business considering Ferrari Store positioning within luxury segment. Also assisting with recruit, hire, train and develop all store staff to ensure long-term business growth in accordance with company philosophy and established policies and procedures.
Essential Duties and Responsibilities:
Sales Generation:
- Maintain a keen interest in the fashion industry and market trends
- Meet store sales goals
- Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff
- Ensure all sales related policies and procedures are maintained
- Track, monitoring, and communicate business results to both store team and corporate partners
- Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales
- Ensure an elevated level of sales and service is practiced by all associates; lead by example
Customer Service:
- Assist sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise)
- Resolve all client problems and complaints quickly and effectively
- Ensure all associates provide the highest level of customer service
- Provide feedback and direction for all clientele efforts of store team. Build and maintain repeat clientele by assisting staff with utilizing their client books
Operations:
- Understand, train and execute cash control procedures including: bank deposits, safe funds, petty cash
- Schedule staff training in all areas of appropriate register usage and maintenance
- Manage store processes for areas of risk management, physical security, store cash controls, and inventory management
- Understand and properly execute all management register functions
- Manage and direct Annual Inventory and Cycle Counts
Merchandising/Visual:
- Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
- Identify and communicate product concerns in a timely manner to corporate partners
- Direct the implementation and maintenance of all merchandising/ visual directives
- Communicate inventory needs to support the business goal to corporate partners
- Ensure deliveries are properly processed in a timely manner
Human Resources:
- Ensure Presentation & Wardrobe standards are professional, reflective of the brand image and adhered to at all times
- Support and provide follow-up for all training programs, seminars etc.
- Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary
- Ensure the integrity of payroll and the payroll process
- Continually evaluate the performance of each associate, supervisor, and manager and provide constant feedback to ensure results
- Direct the recruitment, hiring, training and development of staff
QUALIFICATION REQUIREMENTS
Educational/Training Requirement:
- Bachelor’s degree in related field preferred
Experience
- Experience working with international brands is a plus
- Minimum 7 years retail experience with at least 3 years of retail management within luxury segment
Licenses/Certifications: N/A
Knowledge, Skills and Abilities:
- Ability to multi-task in a dynamic, ever changing environment
- Ability to meaningfully interact with HQ points of contact
- Extremely strong communication skills (verbal and written)
- Keen sense of current fashion trends and fashion sensibility within luxury segment
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